Customer Relationship Software | iRestore Restoration Software

Up Your Restoration Game In 2022

restoration company crmAs a restoration expert, your clients reach out to you on some of the worst days of their life. And because you’ve built a business with well trained technicians, quality commercial equipment and good business practices, your reputation has grown. Clients trust you to repair and restore their homes, businesses, and lives.  

And the future looks promising for disaster services. In the last couple of years, several factors have spurred the demand for industry services: climate change, more people working from home, an aging inventory of homes. Post Katrina, the restoration industry became more professional, organized and ready to respond to increasing frequency and intensity of natural disasters. 

Currently, the restoration industry is worth about $210 billion and it looks to grow even more in the years ahead. Three out of five contractors predict a 27% increase in restoration and remediation work this year. But you must have a solid plan moving forward to be profitable and successful. 

Create An Effective CRM System For Your Restoration Company

Current Industry Challenges

Current surveys of managers in the trades reveal  top concerns: skilled labor shortages, increased supply costs, managing COVID, fear of inflation’s effect on capital acquisition. Good decisions you make now will help you grow and maintain your edge. In the years to come many predict the increased use of AI (artificial intelligence) in estimating, continued consolidation, and challenges in finding (and training) skilled workers. 

Maximize Your Resources

You need tools for the continuously changing needs and demands of the insurance restoration industry. iRestore is a restoration management software system designed “by Restorers for Restorers.” Utilizing the latest in iPhone and iPad technology, this software brings in field data in real time. iRestore’s philosophy is that job management and CRM are critical to the success of your restoration company. 

Hiring new staff will continue to be a challenge; you need to keep the quality team members that you have. In order to succeed with your existing team, you need to create an atmosphere in which each player  does what they do best. And few restoration technicians came into this business to cold call and handle customer complaints. 

Upgrade your restoration company CRM software. With it, you can manage and track all relationships including your previous customers and subcontractors. The iRestore CRM system gives your restoration company the tools to build long-term relationships and strategic success and growth. Out in the field, your team will have instant access to all information, including past and current  job-related activity. Other features include:

  • Organize all contacts by company and location
  • Interactive map with unique routing system allows you to efficiently design stops
  • Automatic scoring system helps prioritize and organize your marketing approach
  • Avoids duplicate entry by synchronizing all contact information with job-related relationships

iRestore Restoration Management Software

Owners that collaborate and value their teams build successful restoration company CRMs. This is the time to set your business up for success in 2022. By maximizing your staff’s time and talents, you can grow the business and keep key employees satisfied.  

Great people, great equipment and great tools will lead them to long-term success. iRestore is a complete customer service management solution. Call us or request a demonstration of how you can set up an effective CRM for your restoration company.


The Benefits Of A Restoration Company

restoration management system, restoration management software, restoration softwareAs restoration specialists at iRestore, we know that the most important asset to your restoration company is your relationships with clients and with your own company members. This job is not for the weak of heart, and often requires hard labor and dealing with people who are in emotional and physical distress while their home has undergone some type of disaster. Building and maintaining relationships will not only make your jobs easier for your restoration company but also help your business to grow. That being said, we also know how hard it is to stay on top of everything and manage all working relationships in your business when there are so many details that must be attended to with each restoration project. This is why we have come up with a relationship management system (CRM) for restoration companies to allow you to manage all your relationships at both a company and individual level


Restoration Company Client Relationship Management


Here are just a few of the benefits that come with investing in a restoration company CRM:


  1. Organize all your contacts. Having all your business contacts and client contacts in one organized location will help you to make sure you are keeping up with communications. Our system will organize all contacts by company and location, making it easy to navigate and find who you are looking for. This software will also synchronize all contact information with job-specific relationships to avoid duplicate entries. Through this database, contacting any of your contacts is available at the click of a button. We have used an efficient design that integrates all your contacts into your job and contact management features that allow you to email or call any contact with ease. 
  2. Interactive map. We know how confusing it can be to find locations, schedule stops, and manage addresses. Our system uses an interactive map with a unique routing system that allows you to plan your day and design stops in the most efficient routes. It also helps you find locations of workers, clients, and suppliers with ease.
  3. Manage follow-ups. One of the biggest relationship builders is communication and following up in a timely manner. Unfortunately, this can also be one of the hardest areas to keep up on and easily slides through the cracks. With our CRM, you can manage contact-related tasks and all follow-ups in an easy-to-use format so nothing gets forgotten. You can easily add notes across multiple platforms such as iPhones, iPods, laptops, and desktops so everyone on the job, no matter their location, can see which calls and follow-ups have been made and what still needs to be done. We have added a tagging system so you can organize and report your contacts that are personal to your organization to make sure that everyone involved in a specific project is aware and up to date on what is going on. 
  4. Business growth. Our system has an automatic scoring system that will help you prioritize and organize your marketing approach, and even runs referral and contact reports so you can stay on top of your revenue streams and relationships. This is so beneficial in keeping old relationships and forming new ones to grow your restoration company. 


Why You Should Choose A Restoration Project Management Software

restoration management system, restoration management software, restoration softwareRestoration projects can almost always be described in one word: chaotic. The challenge of restoring a home or building from a disaster is a huge task involving a lot of moving elements. Without thorough organization, scheduling, documentation, and planning, it can quickly get off track or out of hand. In order to provide the best results for your customers, and utilize the best use of your time and resources, iRestore has come up with the best solution for restoration companies: restoration project management software. Here are just a few benefits of choosing to utilize our restoration project management software:

Restoration Project Management Software 

  1. Our systems and software were developed by restorers for restorers. Our experience has led us to develop the most beneficial services for your company and your customers. We have developed an all-in-one tool to allow you to better manage all your projects. Our software offers quick and simple features that are accessible anytime and anywhere, making this an invaluable feature in growing your business and improving customer satisfaction.
  2. We know what it takes and costs to run a restoration business, and that is why we have made our software affordable and easy to use. We will meet your budget and make it easy to implement into your business. We are also able to customize your software to fit your needs, so you are not paying for content that does not benefit you. We know that software programs can be a big investment, but utilizing restoration project management software is the best investment you can make for your business.
  3. Our software allows you to manage multiple jobs, equipment, vehicles, human resources, and relationships. We let you store photos, documents, notes, budgets, contacts, and property locations. We can even integrate accounting and QuickBooks so everything your company needs to function and be successful is in one place. This makes it easy and convenient to find needed information regarding specific projects without having to look through files and files of documents. 
  4. You can devote your time and energy into providing the best restoration possible knowing that all the behind-the-scenes work is taken care of. We even offer a task feature that allows assignments to be made and sent out so you don’t have to worry about anything other than the restoration itself. We know that the labor of restoration is only a portion of the entire restoration process, and we want to make all the other parts of it easier for you. We know what you need because we have been where you are. 

We know how important of a role restoration companies play in making their customer’s lives easier, and we want to pay it forward by making the restoration process easier for those companies. Our goal is to provide the tools necessary to lead to long term success for restoration companies. You provide repairs and restoration to your customers, so let us provide the system and support you need to do that as efficiently as possible. If you are ready to boost your business and productivity, then use the restoration project management software from IRestore today. 

Building Your Reputation Through iRestore’s Restoration Management Software

restoration management softwareAs a restoration company owner, you know how much your reputation can impact the work that you get. Your reputation can put your company from the top of the scale to the bottom of the scale depending on how you interact with your customers and perform your restoration jobs. But, one of the most difficult things for restoration company owners to do is manage the many contacts they have for one job and keep all the details together at all times.

iRestore is well aware of the struggles that restoration business owners face when dealing with customers, insurance agents, insurance adjusters, and other contractors that might be working on the same job. Communication throughout the entire process is crucial to keep the job running smoothly and to provide the type of customer service that you want to give each of your clients.

How Can You Amp Up Your Customer Service With iRestore?

iRestore’s restoration management software is a one-of-a-kind system that is built with restoration businesses in mind. That means that when it comes to keeping track of your jobs and your contacts for each job, we have you covered, one hundred percent.

There’s a number of things that you can do with the software’s CRM feature:

  • You can organize your contacts by company and location to keep each contact detailed and specific and easy to find.
  • Our CRM isn’t just about holding contact information but helping you work with it. This CRM allows you to manage all of your contact-related tasks and follow-ups in an easy-to-use format.
  • Look at it from a marketing standpoint as well. This system creates referral and contact reports that help you realize your revenue streams and professional relationships. It also keeps an automatic scoring system of marketing prioritizing and organizing.
  • Don’t worry about duplicate contacts anymore! Our system synchronizes all of the contact information with job-related relationships.
  • For faster, more convenient use, take control of your contacts with an internal tagging system. You can also use it to reach out to your contacts with one easy click! Emails and phone calls can be generated right from the program and can be used across your mobile device, iPad, or computer!

When you have a custom-designed software like this, you aren’t just on top of your game in your industry, but you are outshining all of your competitors. This system doesn’t only help you get control over your contacts and CRM management, it can help you manage every aspect of your business from HR to Vehicle Management and Job Specific Management. When you need to gain control of your restoration business, you need to use the restoration management software that is designed to make your life easier. Contact iRestore now for a demo.

Building Strong Customer Relationships With Restoration Management Software

restoration management software, client relationship software, customer management softwareMost restoration companies know that to be successful, they need to take the time to build relationships. The relationships you have with other businesses, insurance agents and adjusters, potential clients and current clients can make or break your business. But, building and establishing relationships can take a little bit of time and work – and good record keeping!

One thing that a lot of restoration companies miss out on is having a great CRM Management program that can help them keep track of and store valuable information about their contacts. Without the right kind of customer management software, you could be running blindly and will eventually find yourself trying to re-build broken connections – or losing them altogether.

Here are some common mistakes many businesses make while trying to build and maintain relationships outside of the business that can be resolved with management software designed specifically for restoration companies.

  1. Forgetting Customer-Related Tasks– How many times have you got on the phone with a client just to find out that you did not do something that you said you were going to do? Though it may be a small, simple mistake, statistics show that after one negative experience, 51% of customers will never do business with that company again. Think about your experience with a company that failed to provide information that you needed or respond back to you when they say they will; your customer experience quickly deteriorates.
  2. Not Following Up – An estimated 89% of businesses compete through the level of customer experience they’re able to deliver. Customer service doesn’t stop after a service has been provided but can continue to build after a restoration project is completed by following up on customer satisfaction. With CRM management software, your ability to track job status and set follow-up tasks with an individual client is simple and easy. You won’t miss out on an opportunity to gather customer feedback, request a review, and thank your client for their business ever again.
  3. Missed Connections – When your business has several people working in different fields that need to be contacted about a job, it can be really easy for a potential client to get overlooked or an appointment for an evaluation to be missed. This is often related to an employee not receiving contact information or the wrong contact information. You can avoid that problem with our restoration management software because it allows you to email or call any contact with just a click of a button.
  4. Gathering Data – Helpful marketing data is often overlooked due to disorganization in client information. When data is missing, you can miss out on helpful marketing information like where your jobs are coming from and what marketing avenue is a good source of income for you. Restoration management software by iRestore is a great place to keep track of where your leads are generated so you can make more effective marketing decisions for your company.

Organization is key. With effective restoration management software, you will be able to build and maintain client information easily and by each employee that has contact with your clients. The information that you collect and use can help you build strong relationships, catch easy-to-make mistakes, provide optimal customer service, and gather valuable feedback – in one simple program. Contact iRestore to request a demo today.