The Benefits Of A Restoration Company

restoration management system, restoration management software, restoration softwareAs restoration specialists at iRestore, we know that the most important asset to your restoration company is your relationships with clients and with your own company members. This job is not for the weak of heart, and often requires hard labor and dealing with people who are in emotional and physical distress while their home has undergone some type of disaster. Building and maintaining relationships will not only make your jobs easier for your restoration company but also help your business to grow. That being said, we also know how hard it is to stay on top of everything and manage all working relationships in your business when there are so many details that must be attended to with each restoration project. This is why we have come up with a relationship management system (CRM) for restoration companies to allow you to manage all your relationships at both a company and individual level

 

Restoration Company Client Relationship Management

 

Here are just a few of the benefits that come with investing in a restoration company CRM:

 

  1. Organize all your contacts. Having all your business contacts and client contacts in one organized location will help you to make sure you are keeping up with communications. Our system will organize all contacts by company and location, making it easy to navigate and find who you are looking for. This software will also synchronize all contact information with job-specific relationships to avoid duplicate entries. Through this database, contacting any of your contacts is available at the click of a button. We have used an efficient design that integrates all your contacts into your job and contact management features that allow you to email or call any contact with ease. 
  2. Interactive map. We know how confusing it can be to find locations, schedule stops, and manage addresses. Our system uses an interactive map with a unique routing system that allows you to plan your day and design stops in the most efficient routes. It also helps you find locations of workers, clients, and suppliers with ease.
  3. Manage follow-ups. One of the biggest relationship builders is communication and following up in a timely manner. Unfortunately, this can also be one of the hardest areas to keep up on and easily slides through the cracks. With our CRM, you can manage contact-related tasks and all follow-ups in an easy-to-use format so nothing gets forgotten. You can easily add notes across multiple platforms such as iPhones, iPods, laptops, and desktops so everyone on the job, no matter their location, can see which calls and follow-ups have been made and what still needs to be done. We have added a tagging system so you can organize and report your contacts that are personal to your organization to make sure that everyone involved in a specific project is aware and up to date on what is going on. 
  4. Business growth. Our system has an automatic scoring system that will help you prioritize and organize your marketing approach, and even runs referral and contact reports so you can stay on top of your revenue streams and relationships. This is so beneficial in keeping old relationships and forming new ones to grow your restoration company. 

 

When Restoration Management Software IS The Right Answer

restoration management, restoration management software, restoration company managementManaging a restoration company comes with a lot of different tasks and responsibilities. Think about the last time your company was – excuse the pun – flooded with water damage losses because of a heavy storm. How did you manage the workload? How did you keep track of where equipment was and how long it was going to be unavailable for the next job? Did work trucks break down in the middle of a busy day? How did your technicians avoid confusion about work assignments and make sure they were at the right job at the right time?

Restoration Management Software For Effectiveness

You don’t have to work through chaos. You can avoid it completely by relying on a system that helps you track everything before and during a restoration job.

Proactive Measures

You can take proactive measures with restoration management software by keeping track of your employees certifications and training. Don’t worry about sending the wrong tech on a job because you forgot which one was fully certified and which one was still training – or carrying expired certifications.

Keep your trucks and equipment maintained and track recurring inspections to optimize your efficiency. Nothing is worse than losing a truck or equipment when you are busy and in need of every resource you have.

Immediate Needs

Keep track of every client’s specific information including insurance information, contacts, documentation of damage and losses, and more in one easy, digital component where all of your employees can access it when they need it. You and your clients aren’t going to mix up jobs and information when talking to your clients, build your reputation by communicating clearly and precisely with each individual you need to.

Manage your contacts including customers, insurance agents, adjustors, landlords, contractors, home and business owners, and anyone else that you need to be involved in the cleanup, restoration, and insurance claim process.

Be sure you have the equipment, trucks, and manpower available before you schedule a new job. Restoration management software can help you track your jobs and the progress they are making so that you know when you have the resources available for the next one.

After Care

Restoration management software can help you keep track of jobs after the job has been finished. When you need to access billing information, insurance claim information or follow up with a customer to make sure that further complications have not arrived, you can rely on your restoration management software to guide you to all of the appropriate information so that you can provide the best aftercare support to your customers, insurance agents, and adjusters.

For every step of the disaster restoration process, iRestore’s restoration management software is designed to support and help you so that you can maintain the professionalism and efficiency that you want your company to be remembered for. Take hold of your companies future and build the internal procedures in a way that will help you and your employees provide the best possible help for those in need. Contact iRestore to learn more about how our restoration management software can help you and guide you through owning and managing your professional restoration company.