Finding and Retaining Staff For Your Restoration Company in 2022

restoration company crmThe restoration industry is poised for continued growth this year; quality contractors’ phones will be ringing off the hook. Increased weather related damage, an aging inventory of residential and commercial properties, and better insurance coverages continue to create opportunities. Well positioned small, medium and larger companies have ample opportunities to find their niche in the restoration world.

As a restoration company, you may also face many challenges in the next year including material price increases, continuing supply-chain disruptions, and inflation. But the most difficult to tackle right now is labor.

Implementing a Restoration Company CRM

Lots Of Movement

People leave their jobs for a variety of reasons: a need for a better work-life balance, new career opportunities, higher pay, burnout, health and family reasons. And for customer teams, unfair compensation, unreasonable workload and inefficient tools cause frustration and dissatisfaction. 

The average rate of turnover among all companies in the US is almost 60%. More than half the workforce are either voluntarily leaving their jobs or being terminated; a quarter of all workers quit their jobs last year. This is 12% higher than 2019, likely a result of COVID-19-related layoffs.

And as the “Great Resignation” is expected to continue, restoration companies will continue to be challenged. In the latest report from The Farnsworth Group, 45% of residential contractors reported labor shortages in October 2021. This fourth quarter is expected to close with even more pressure to find good employees. The trades that require the most expertise and licensing will continue to be hardest to fill. So where will you look?  

Filling The Pipeline

Keep actively looking for new talent. Most restoration companies have trouble attracting candidates with experience. Trade schools have had decreased graduates due to less teachers and COVID restrictions. Your best bet is to look outside the usual circles for employees that can work your key hours. 

“The Skilled Trades Alliance,” “Rock the Trades” and “Bring Back the Trades” are organizations that promote and advance the trades. Get involved with other local organizations with an untapped talent pool: alternative high schools, moms reentering the workforce, veterans, etc.

Retain And Train Your Talent

What can employers do to slow attrition? Create a culture of improvement. New hires need hands-on experience to absorb skills while they train. Develop workshops, show them technical expertise, and give immediate and constructive feedback. Motivate and reward the experienced staff to mentor new employees.

Quality candidates realize that training in a solid industry is as important as current compensation; they are looking for stability and opportunity for future growth. A culture-rich work environment offers an exceptional employee experience for improvement. This mindset results in higher productivity, performance, and retention. 

Identify your most important teams and take targeted actions to support these workers. Create opportunities for all employees to be rewarded for profitable and effective suggestions that improve the customer experience. Ask them for best practices to improve the organization. Solicit feedback with open ended questions. Communicate the key findings to employees.

Then reward good ideas. Quickly turn insights into action that improve workflow. 

Providing superior tools and processes is another way to get those good performers satisfied. When the tools improve the workflow instead of impeding it, new talent can quickly get up to speed and your “high flyers” can soar.  

iRestore Restoration Management Software

Owners that can take steps to build and retain talented teams. You need more than good quality cleaning equipment, you need a plan. By maximizing your staff’s time and talents, key employees are empowered to build a successful restoration company. 

iRestore is a complete customer service management solution. We can help your customer service team members be more successful in their roles. Call us or request a demonstration of how you can set up an effective CRM for your restoration company.

Lighten Your Load With Restoration Project Management Software

restoration project management software, restoration management system, restoration management softwareKeeping detailed records and saving documents are important aspects of any restoration project. From time punches to receipts, there are many different papers that need to be saved and stored in order to make sure no detail is missed when you are working on someone else’s home. PricewaterhouseCoopers (PwC) conducted a study that found that an average of 7.5% of paper documents get lost and around 3% get misfiled, which could result in lost revenue or production for your company. With the technology that is available to us today, it is time to consider getting rid of that filing cabinet system and the stacks of paper on your desk and switch to electronic documents and record management systems. 

Your Trusted Restoration Project Management Software

When you think of all the information that needs to be recorded, stored, and referred to for each individual restoration project, the list goes on and on. From job-related contacts, to inspection reports, and even logging the monitoring process, there are a number of records that must be kept in order to provide a successful restoration. How much more convenient and efficient can the process be when all that information is stored in an easy-to-access location that can be reached from your phone and laptop? The answer is a whole lot more convenient and efficient. Not only do electronic documents and record management systems make it easy to store and locate documents and records, but also allow options to share and update them among different members of your team. You can sort, categorize, and secure all your files and records for optimal organization. The only question left is where to get the software to move all your documents and records online? 

iRestore has developed a restoration project management software that utilizes electronic documentation and record keeping. In fact, our complete job management system allows you to manage jobs, communicate with contacts and employees, document, and report all in one place. This software helps you manage job information, pictures, notes, locations, equipment records, billing, and profitability. Increase accessibility of documents to those who need them with an online system that makes it easy for employees to locate files and keep detailed records on the job site. When you utilize our restoration project management software to store your documents and records, you will be more efficient and productive with each job. No restoration job can be successfully completed without detailed documentation and record keeping. Let iRestore provide you with a streamlined restoration project management software that will optimize organization, increase accessibility, open up communication and improve the efficiency of your restoration projects by implementing electronic documentation and records into your daily practice. Our restoration project management software was built by restorers specifically for restores, so we know what you need. We will customize your software to fit your specific needs and make sure it is easy to implement and use for everyone in your company. Don’t waste any more time looking for misplaced receipts or lost insurance claims, and instead put that time into providing optimal results for your customers. You work hard enough restoring homes and properties, let our software make your job easier.

Management Software Is The Key To Any Restoration Project

restoration management system, restoration management software, restoration softwareTime really is of the essence when it comes to restoration projects. Any good restoration company knows that the quicker restoration can begin, the less damage will occur. They also understand that the smoother the process goes, the faster it is completed which means the happier the customer is in the end. Time is the most important thing to have on your side when dealing with restoration, whether from water, fire, mold, or any other disaster. The problem is, restoration planning and execution take just what it needs the most to be successful – time. So how do you keep time on your side when handling a restoration project? 

Restoration Project Management Software

We cannot control when a customer will reach out to us for help with restoration, so we do not always get to the disaster as soon as we would like. But once the call does come in, then we have to have the timing game figured out so we can mitigate any further damage and get the restoration process started as soon as possible. Just to show exactly how important time is in restoration, we are going to explain how quickly water damage can escalate. In as little as 24 hours following water damage, and by 48 hours after, mold will have begun to grow. That means that not only are you dealing with water damage restoration, but now you have mold remediation to add on top of it all. This is why restoration companies need to be ready to respond as soon as the call for help comes in. This can make things hectic and chaotic, which is the last thing we need when handling a restoration project. As restorers ourselves, at iRestore we decided how to make the most of every minute and ensure that restoration projects are completed in a very timely manner – and we are going to share our tools with you. 

Restoration software has quickly become the MVP of restoration companies. Having each restoration project planned and managed down to every detail will end up saving you so much time, which in return makes the process run more smoothly and quickly resulting in happy customers. Our software offers job management that lets you manage each project separately, communicate, document, and make reports. You can track your equipment and vehicles, which ensures that you will have the tools you need when and where you need them. We organize and store all the information and contacts you need in our easy-to-use system that can be navigated across many different platforms from cell phones to laptops. One of the best features of our restoration project management software is that it is customizable to fit you and your businesses’ needs. From relationship management to human resources, we will make sure that your program has everything you need to be successful at each and every restoration project and will help you get things done much more smoothly and quickly. Make the most of your valuable time, and let iRestore’s restoration project management software take your restoration services to the next level. 

Software Management That Understands You And Your Restoration Client’s Needs

restoration management system, restoration management software, restoration softwareEvery time your office line rings, you have a client with a big problem- it’s the nature of the restoration business. Your reputation is at stake; you and your team will work as hard as you can to keep the client safe and satisfied. But what if you had better tools for your team?  

From flood to fire restoration jobs, you can now manage everything systematically in your business with IRestore restoration project management. This robust relationship management system (CRM) allows you to easily manage all of your relationships at both a company level and individual level, including your previous customers and subcontractors. 

IRestore is a vertical market software designed for the insurance restoration industry. Utilizing the latest in iPhone and iPad technology, our software brings the data from the field in real time. Out in the field, you will enjoy instant access to all information, including your job-related activity and the ability to quickly create a voice-to-text note about your visit in seconds. Back in the office, this system gives you the tools to build long-term relationships and strategic success and growth. The continuously changing needs and demands of the service based industry creates opportunities, and this constantly evolving software can help you capitalize. 

Notes are a breeze with access to all of our platforms: Phone, iPad, laptop, and desktop. Referral and contact reports help keep a pulse on your revenue streams and relationships. The mapping feature can help your team organize routes and see hidden patterns. 

Equipment Management

Whether you want to use the efficient barcode feature or track your equipment with a number system, you and your team will find equipment tracking a breeze with our user-friendly interface that can be implemented across all platforms. This is a true management system that allows for useful reporting, equipment data, and repair and maintenance records. Some features for equipment management are:

  • Repairs and Maintenance can be easily tracked and documented
  • Our fully integrated tracking system allows you to assign equipment to jobs, storage, vehicles, and employees
  • All assigned equipment not “pulled” on the last day of a job is kept track of to help ensure that no equipment is left behind
  • The flexible equipment reporting feature allows you to monitor and evaluate your inventory anytime and in many useful ways
  • Create detailed logs by pulling information based on a specific date/time to make custom invoices, estimates, and supporting documentation
  • The IRestore Barcode system creates consecutive scanning, allowing for fast and efficient equipment transfers. Keep track of equipment’s serial number, purchase date, price, and more
  • Keep track of all of your hard assets with this system. Assigning phones, devices, computers, meters and anything else allows you to assign responsibility to individual employees and easily review in our HR feature

Also included in the product are exclusive training opportunities, special event invitations, and access to the Development Portal.

Request A Demo

Our free, no-obligation live webinar demonstration will give you a close look at our system and give you the opportunity to have your questions answered. Fill out the form at /irestore.io/ to schedule your demonstration for an affordable solution to manage your client’s jobs, those relationships and your company.  

 

The IRestore team will walk you through the user-friendly and designed by Restorers for Restorers, showing you advantages and efficiencies you don’t have now. This software includes a fully integrated CRM that will even allow you to continually engage previous customers and other important relationships.

IRestore Restoration Management Software

IRestore believes that successful restoration companies are built by owners that collaborate and value their teams. By maximizing your staff’s time and talents, you can grow the business and keep key employees satisfied.  Great people, great equipment and great tools will lead them to long-term success.

IRestore offers a complete solution by serving the individuals and team while supporting excellence in service. Call or request a demonstration of how your team can be more efficient.

Building Your Reputation Through iRestore’s Restoration Management Software

restoration management softwareAs a restoration company owner, you know how much your reputation can impact the work that you get. Your reputation can put your company from the top of the scale to the bottom of the scale depending on how you interact with your customers and perform your restoration jobs. But, one of the most difficult things for restoration company owners to do is manage the many contacts they have for one job and keep all the details together at all times.

iRestore is well aware of the struggles that restoration business owners face when dealing with customers, insurance agents, insurance adjusters, and other contractors that might be working on the same job. Communication throughout the entire process is crucial to keep the job running smoothly and to provide the type of customer service that you want to give each of your clients.

How Can You Amp Up Your Customer Service With iRestore?

iRestore’s restoration management software is a one-of-a-kind system that is built with restoration businesses in mind. That means that when it comes to keeping track of your jobs and your contacts for each job, we have you covered, one hundred percent.

There’s a number of things that you can do with the software’s CRM feature:

  • You can organize your contacts by company and location to keep each contact detailed and specific and easy to find.
  • Our CRM isn’t just about holding contact information but helping you work with it. This CRM allows you to manage all of your contact-related tasks and follow-ups in an easy-to-use format.
  • Look at it from a marketing standpoint as well. This system creates referral and contact reports that help you realize your revenue streams and professional relationships. It also keeps an automatic scoring system of marketing prioritizing and organizing.
  • Don’t worry about duplicate contacts anymore! Our system synchronizes all of the contact information with job-related relationships.
  • For faster, more convenient use, take control of your contacts with an internal tagging system. You can also use it to reach out to your contacts with one easy click! Emails and phone calls can be generated right from the program and can be used across your mobile device, iPad, or computer!

When you have a custom-designed software like this, you aren’t just on top of your game in your industry, but you are outshining all of your competitors. This system doesn’t only help you get control over your contacts and CRM management, it can help you manage every aspect of your business from HR to Vehicle Management and Job Specific Management. When you need to gain control of your restoration business, you need to use the restoration management software that is designed to make your life easier. Contact iRestore now for a demo.