As a restoration company owner, you know how much your reputation can impact the work that you get. Your reputation can put your company from the top of the scale to the bottom of the scale depending on how you interact with your customers and perform your restoration jobs. But, one of the most difficult things for restoration company owners to do is manage the many contacts they have for one job and keep all the details together at all times.
iRestore is well aware of the struggles that restoration business owners face when dealing with customers, insurance agents, insurance adjusters, and other contractors that might be working on the same job. Communication throughout the entire process is crucial to keep the job running smoothly and to provide the type of customer service that you want to give each of your clients.
How Can You Amp Up Your Customer Service With iRestore?
iRestore’s restoration management software is a one-of-a-kind system that is built with restoration businesses in mind. That means that when it comes to keeping track of your jobs and your contacts for each job, we have you covered, one hundred percent.
You can organize your contacts by company and location to keep each contact detailed and specific and easy to find.
Our CRM isn’t just about holding contact information but helping you work with it. This CRM allows you to manage all of your contact-related tasks and follow-ups in an easy-to-use format.
Look at it from a marketing standpoint as well. This system creates referral and contact reports that help you realize your revenue streams and professional relationships. It also keeps an automatic scoring system of marketing prioritizing and organizing.
Don’t worry about duplicate contacts anymore! Our system synchronizes all of the contact information with job-related relationships.
For faster, more convenient use, take control of your contacts with an internal tagging system. You can also use it to reach out to your contacts with one easy click! Emails and phone calls can be generated right from the program and can be used across your mobile device, iPad, or computer!
When you have a custom-designed software like this, you aren’t just on top of your game in your industry, but you are outshining all of your competitors. This system doesn’t only help you get control over your contacts and CRM management, it can help you manage every aspect of your business from HR to Vehicle Management and Job Specific Management. When you need to gain control of your restoration business, you need to use the restoration management software that is designed to make your life easier. Contact iRestore now for a demo.
In the restoration industry, one of your biggest investments is your fleet of vehicles. They are a necessity and every business owner wants to keep their vehicles in tip-top shape for as long as possible, but that requires maintenance. And on top of everything else that business owners have to manage, managing the maintenance and repairs of your vehicles is an added burden that you probably don’t have time for.
How Vehicle Management Can Help Your Restoration Operation
Maintenance And Repairs
The maintenance and repairs are only one part of your vehicle management operations. Of course, you need to track when to get routine maintenance, how much has been spent on repairs, etc. But you also need to track operational costs associated with the vehicles. Everything within the system is designed to help you track the information that you need to run your business better.
Scratches, accidents, and other incidents your vehicle is involved in can be kept inside the notes feature of the vehicle module. If you have several of the same vehicles, this system can help you track which vehicle was involved in which incident so that you have it when you need it.
All of the important information that you need is kept in one spot. Inspections, renewals, mileage, VIN, purchase date, vehicle make and model, and much more. No more searching through filing cabinets and jockey boxes trying to find and sort information. Your data can be easily tracked with our vehicle management module in one simple place that is easy to use.
When your vehicles are assigned out on a job, you need to know when that vehicle will be available for the next job. Our restoration management software easily tracks where your vehicles are, who they are assigned out to, and when they are expected to return. All of this information can help you schedule future jobs with more accuracy so that your clients get transparent information and learn that they can trust you.
Reduce Mistakes And Problems
Your business can decrease mistakes and problems by tracking your vehicle information. When you can find all of the information that you need in one spot that is clear, organized, and precise, your business will run much more efficiently with reduced errors and clearer communication with your clients, contractors, agents, and adjustors. Imagine what your company will look like to those people when they see your efficiency level!
Vehicle management is only one portion of the incredible restoration management software from iRestore. We have included many different features that allow restoration business owners to track HR information, Tools and Equipment, Business Relationships, and Individual Jobs. Don’t let your company suffer from disorganization, chaos, and confusion. Contact iRestore today to learn more about our restoration management software and gain control of your business now.
Restoration business owners know that a good CRM is key to managing relationships with the different people you work with whether that is customers, insurance agents, adjustors, independent contractors, or anyone else that is important in managing a job.
Relationship management is difficult and when you are working on multiple jobs, you need a way to keep the information straight for each client. But, there are a few different features that your CRM should have to help you build your reputation as an organized restoration company that gets the job done with little to no delay or mistakes.
At iRestore, our goal with our restoration company CRM was to give restoration business owners exactly what they need to manage multiple jobs securely and easily. Because of the experience our own people have in the restoration industry, we had inside experience when we put this CRM together.
Key Elements Of A High-Functioning Restoration Company CRM
Organization – A CRM is worthless if it cannot organize information the right way. You need to be able to manage jobs, store notes, and communication with different people working on a job. You also have to manage your employee workload, and your equipment to make sure you have enough manpower and the right equipment to get the job going and keep it going without delays. An error here means telling the client (and possibly the insurance agent), that you have to delay the start date. Not fun!
Time – Time is always a factor in restoration jobs. You have emergency disasters that you need to respond to fast. To do that, our CRM includes a unique routing system so that you can effectively map out stops during your workday.
Avoid Issues – CRM’s shouldn’t just manage your information, but help you manage them better. That’s why iRestore’s CRM synchronizes all contact information within specific projects. Making duplication of contacts and contact notes a thing of the past.
Communication – Don’t worry any longer about having to write down phone numbers and emails. With this CRM, you have the ability to click a button and call or email whoever you need to. Save time and curb procrastination by making communication so much easier!
Accessibility – One problem many restoration companies run into with different CRM’s is with accessibility. Your information doesn’t have to wait till the end of the day to be entered into the contact system. You don’t have to worry about forgetting to note information because can’t access the system till the end of the day. This platform can be used on computers, iPads, and on your phone. Easy access = better time management and efficiency….which ultimately leads to fewer errors and mistakes.