Finding and Retaining Staff For Your Restoration Company in 2022

restoration company crmThe restoration industry is poised for continued growth this year; quality contractors’ phones will be ringing off the hook. Increased weather related damage, an aging inventory of residential and commercial properties, and better insurance coverages continue to create opportunities. Well positioned small, medium and larger companies have ample opportunities to find their niche in the restoration world.

As a restoration company, you may also face many challenges in the next year including material price increases, continuing supply-chain disruptions, and inflation. But the most difficult to tackle right now is labor.

Implementing a Restoration Company CRM

Lots Of Movement

People leave their jobs for a variety of reasons: a need for a better work-life balance, new career opportunities, higher pay, burnout, health and family reasons. And for customer teams, unfair compensation, unreasonable workload and inefficient tools cause frustration and dissatisfaction. 

The average rate of turnover among all companies in the US is almost 60%. More than half the workforce are either voluntarily leaving their jobs or being terminated; a quarter of all workers quit their jobs last year. This is 12% higher than 2019, likely a result of COVID-19-related layoffs.

And as the “Great Resignation” is expected to continue, restoration companies will continue to be challenged. In the latest report from The Farnsworth Group, 45% of residential contractors reported labor shortages in October 2021. This fourth quarter is expected to close with even more pressure to find good employees. The trades that require the most expertise and licensing will continue to be hardest to fill. So where will you look?  

Filling The Pipeline

Keep actively looking for new talent. Most restoration companies have trouble attracting candidates with experience. Trade schools have had decreased graduates due to less teachers and COVID restrictions. Your best bet is to look outside the usual circles for employees that can work your key hours. 

“The Skilled Trades Alliance,” “Rock the Trades” and “Bring Back the Trades” are organizations that promote and advance the trades. Get involved with other local organizations with an untapped talent pool: alternative high schools, moms reentering the workforce, veterans, etc.

Retain And Train Your Talent

What can employers do to slow attrition? Create a culture of improvement. New hires need hands-on experience to absorb skills while they train. Develop workshops, show them technical expertise, and give immediate and constructive feedback. Motivate and reward the experienced staff to mentor new employees.

Quality candidates realize that training in a solid industry is as important as current compensation; they are looking for stability and opportunity for future growth. A culture-rich work environment offers an exceptional employee experience for improvement. This mindset results in higher productivity, performance, and retention. 

Identify your most important teams and take targeted actions to support these workers. Create opportunities for all employees to be rewarded for profitable and effective suggestions that improve the customer experience. Ask them for best practices to improve the organization. Solicit feedback with open ended questions. Communicate the key findings to employees.

Then reward good ideas. Quickly turn insights into action that improve workflow. 

Providing superior tools and processes is another way to get those good performers satisfied. When the tools improve the workflow instead of impeding it, new talent can quickly get up to speed and your “high flyers” can soar.  

iRestore Restoration Management Software

Owners that can take steps to build and retain talented teams. You need more than good quality cleaning equipment, you need a plan. By maximizing your staff’s time and talents, key employees are empowered to build a successful restoration company. 

iRestore is a complete customer service management solution. We can help your customer service team members be more successful in their roles. Call us or request a demonstration of how you can set up an effective CRM for your restoration company.

Up Your Restoration Game In 2022

restoration company crmAs a restoration expert, your clients reach out to you on some of the worst days of their life. And because you’ve built a business with well trained technicians, quality commercial equipment and good business practices, your reputation has grown. Clients trust you to repair and restore their homes, businesses, and lives.  

And the future looks promising for disaster services. In the last couple of years, several factors have spurred the demand for industry services: climate change, more people working from home, an aging inventory of homes. Post Katrina, the restoration industry became more professional, organized and ready to respond to increasing frequency and intensity of natural disasters. 

Currently, the restoration industry is worth about $210 billion and it looks to grow even more in the years ahead. Three out of five contractors predict a 27% increase in restoration and remediation work this year. But you must have a solid plan moving forward to be profitable and successful. 

Create An Effective CRM System For Your Restoration Company

Current Industry Challenges

Current surveys of managers in the trades reveal  top concerns: skilled labor shortages, increased supply costs, managing COVID, fear of inflation’s effect on capital acquisition. Good decisions you make now will help you grow and maintain your edge. In the years to come many predict the increased use of AI (artificial intelligence) in estimating, continued consolidation, and challenges in finding (and training) skilled workers. 

Maximize Your Resources

You need tools for the continuously changing needs and demands of the insurance restoration industry. iRestore is a restoration management software system designed “by Restorers for Restorers.” Utilizing the latest in iPhone and iPad technology, this software brings in field data in real time. iRestore’s philosophy is that job management and CRM are critical to the success of your restoration company. 

Hiring new staff will continue to be a challenge; you need to keep the quality team members that you have. In order to succeed with your existing team, you need to create an atmosphere in which each player  does what they do best. And few restoration technicians came into this business to cold call and handle customer complaints. 

Upgrade your restoration company CRM software. With it, you can manage and track all relationships including your previous customers and subcontractors. The iRestore CRM system gives your restoration company the tools to build long-term relationships and strategic success and growth. Out in the field, your team will have instant access to all information, including past and current  job-related activity. Other features include:

  • Organize all contacts by company and location
  • Interactive map with unique routing system allows you to efficiently design stops
  • Automatic scoring system helps prioritize and organize your marketing approach
  • Avoids duplicate entry by synchronizing all contact information with job-related relationships

iRestore Restoration Management Software

Owners that collaborate and value their teams build successful restoration company CRMs. This is the time to set your business up for success in 2022. By maximizing your staff’s time and talents, you can grow the business and keep key employees satisfied.  

Great people, great equipment and great tools will lead them to long-term success. iRestore is a complete customer service management solution. Call us or request a demonstration of how you can set up an effective CRM for your restoration company.

 

Building Your Reputation Through iRestore’s Restoration Management Software

restoration management softwareAs a restoration company owner, you know how much your reputation can impact the work that you get. Your reputation can put your company from the top of the scale to the bottom of the scale depending on how you interact with your customers and perform your restoration jobs. But, one of the most difficult things for restoration company owners to do is manage the many contacts they have for one job and keep all the details together at all times.

iRestore is well aware of the struggles that restoration business owners face when dealing with customers, insurance agents, insurance adjusters, and other contractors that might be working on the same job. Communication throughout the entire process is crucial to keep the job running smoothly and to provide the type of customer service that you want to give each of your clients.

How Can You Amp Up Your Customer Service With iRestore?

iRestore’s restoration management software is a one-of-a-kind system that is built with restoration businesses in mind. That means that when it comes to keeping track of your jobs and your contacts for each job, we have you covered, one hundred percent.

There’s a number of things that you can do with the software’s CRM feature:

  • You can organize your contacts by company and location to keep each contact detailed and specific and easy to find.
  • Our CRM isn’t just about holding contact information but helping you work with it. This CRM allows you to manage all of your contact-related tasks and follow-ups in an easy-to-use format.
  • Look at it from a marketing standpoint as well. This system creates referral and contact reports that help you realize your revenue streams and professional relationships. It also keeps an automatic scoring system of marketing prioritizing and organizing.
  • Don’t worry about duplicate contacts anymore! Our system synchronizes all of the contact information with job-related relationships.
  • For faster, more convenient use, take control of your contacts with an internal tagging system. You can also use it to reach out to your contacts with one easy click! Emails and phone calls can be generated right from the program and can be used across your mobile device, iPad, or computer!

When you have a custom-designed software like this, you aren’t just on top of your game in your industry, but you are outshining all of your competitors. This system doesn’t only help you get control over your contacts and CRM management, it can help you manage every aspect of your business from HR to Vehicle Management and Job Specific Management. When you need to gain control of your restoration business, you need to use the restoration management software that is designed to make your life easier. Contact iRestore now for a demo.

Improve Your Operation With Precise Vehicle Management

restoration management softwareIn the restoration industry, one of your biggest investments is your fleet of vehicles. They are a necessity and every business owner wants to keep their vehicles in tip-top shape for as long as possible, but that requires maintenance. And on top of everything else that business owners have to manage, managing the maintenance and repairs of your vehicles is an added burden that you probably don’t have time for.

iRestore knows how much it takes to run a restoration company and what restoration business owners need to organize and manage their businesses the best way. That’s why we included the best vehicle module system within our restoration management software. With this module, business owners can track everything from assigning vehicles out, tracking equipment in your vehicles, maintenance, repairs, registration, insurance, and more.

How Vehicle Management Can Help Your Restoration Operation

Maintenance And Repairs

The maintenance and repairs are only one part of your vehicle management operations. Of course, you need to track when to get routine maintenance, how much has been spent on repairs, etc. But you also need to track operational costs associated with the vehicles. Everything within the system is designed to help you track the information that you need to run your business better.

Vehicle-Related Occurrences

Scratches, accidents, and other incidents your vehicle is involved in can be kept inside the notes feature of the vehicle module. If you have several of the same vehicles, this system can help you track which vehicle was involved in which incident so that you have it when you need it.

Data

All of the important information that you need is kept in one spot. Inspections, renewals, mileage, VIN, purchase date, vehicle make and model, and much more. No more searching through filing cabinets and jockey boxes trying to find and sort information. Your data can be easily tracked with our vehicle management module in one simple place that is easy to use.

Job Management

When your vehicles are assigned out on a job, you need to know when that vehicle will be available for the next job. Our restoration management software easily tracks where your vehicles are, who they are assigned out to, and when they are expected to return. All of this information can help you schedule future jobs with more accuracy so that your clients get transparent information and learn that they can trust you.

Reduce Mistakes And Problems

Your business can decrease mistakes and problems by tracking your vehicle information. When you can find all of the information that you need in one spot that is clear, organized, and precise, your business will run much more efficiently with reduced errors and clearer communication with your clients, contractors, agents, and adjustors. Imagine what your company will look like to those people when they see your efficiency level!

Vehicle management is only one portion of the incredible restoration management software from iRestore. We have included many different features that allow restoration business owners to track HR information, Tools and Equipment, Business Relationships, and Individual Jobs. Don’t let your company suffer from disorganization, chaos, and confusion. Contact iRestore today to learn more about our restoration management software and gain control of your business now.

Restoration Company CRM Must Have’s

restoration company crmRestoration business owners know that a good CRM is key to managing relationships with the different people you work with whether that is customers, insurance agents, adjustors, independent contractors, or anyone else that is important in managing a job.

Relationship management is difficult and when you are working on multiple jobs, you need a way to keep the information straight for each client. But, there are a few different features that your CRM should have to help you build your reputation as an organized restoration company that gets the job done with little to no delay or mistakes.

At iRestore, our goal with our restoration company CRM was to give restoration business owners exactly what they need to manage multiple jobs securely and easily. Because of the experience our own people have in the restoration industry, we had inside experience when we put this CRM together.

Key Elements Of A High-Functioning Restoration Company CRM

  1. Organization – A CRM is worthless if it cannot organize information the right way. You need to be able to manage jobs, store notes, and communication with different people working on a job. You also have to manage your employee workload, and your equipment to make sure you have enough manpower and the right equipment to get the job going and keep it going without delays. An error here means telling the client (and possibly the insurance agent), that you have to delay the start date. Not fun!
  2. Time – Time is always a factor in restoration jobs. You have emergency disasters that you need to respond to fast. To do that, our CRM includes a unique routing system so that you can effectively map out stops during your workday.
  3. Avoid Issues – CRM’s shouldn’t just manage your information, but help you manage them better. That’s why iRestore’s CRM synchronizes all contact information within specific projects. Making duplication of contacts and contact notes a thing of the past.
  4. Communication – Don’t worry any longer about having to write down phone numbers and emails. With this CRM, you have the ability to click a button and call or email whoever you need to. Save time and curb procrastination by making communication so much easier!
  5. Accessibility – One problem many restoration companies run into with different CRM’s is with accessibility. Your information doesn’t have to wait till the end of the day to be entered into the contact system. You don’t have to worry about forgetting to note information because can’t access the system till the end of the day. This platform can be used on computers, iPads, and on your phone. Easy access = better time management and efficiency….which ultimately leads to fewer errors and mistakes.

And this isn’t all that iRestore’s Restoration Management Software does. Our company was driven to provide the best software for restoration management and we believe we have. Find out for yourself. You can request a demo of the software and try it out for yourself. Want more information? Call us and talk to a specialist about how this CRM stands out from the others and can make your life as a restoration company owner so much better.