restoration business management | iRestore Restoration Software

Building Relationships in the Restoration Industry

restoration industry softwareBuilding good rapport with customers is essential for businesses in the restoration industry. Whether you are providing restoration services after a natural disaster or addressing water damage in a residential or commercial property, your ability to establish a positive relationship with your customers can make all the difference in the success of your business. 

Restoration Industry Software

Here are some tips to help you build relationships with your customers in the restoration industry:

  1. Be Professional And Courteous: One of the most important ways to build a good rapport with customers is by being professional and courteous at all times. This means being polite and empathetic towards your customer’s situation. It is important to remember that customers may be going through a stressful time when you are working in restoration, so treating them with kindness and understanding can help put them at ease. 
  2. Communicate Effectively: Good communication is critical to building solid relationships with customers. This means listening carefully to their concerns, providing clear explanations of the restoration process, and answering any questions they may have. It is also essential to keep customers informed of any changes or updates to their restoration project and to be responsive to their calls, emails, and messages. 
  3. Set Realistic Expectations: Setting realistic expectations is crucial in the restoration industry. Customers need to know what to expect in terms of timelines, costs, and the outcomes of the restoration project. 
  4. Follow Through On Commitments: When you make a commitment to a customer, it is essential to follow through on it. Whether it’s a promise to return a phone call or a commitment to complete a restoration project by a specific date, failing to follow through on your commitments can damage your relationship with customers and harm your reputation.
  5. Go Above And Beyond: Going above and beyond for your customers can help you build strong relationships and earn their trust and loyalty. This might mean offering additional services or resources, providing regular updates on the restoration project, or simply checking in with customers to see how they are doing. 
  6. Ask For Feedback: Asking for feedback is a great way to show customers that you value their opinions and are committed to providing high-quality service. Whether it’s through a survey or a follow-up call, asking for feedback can help you identify areas for improvement and build a stronger relationship with your customers. 

Building good rapport with customers is essential in the restoration industry. If you want to improve your relationships in a more effective way, you need the help of restoration industry software. Restoration industry software helps keep all your contacts in one easy-to-access place, significantly improving communication efficiency. Restoration industry software allows for assignments to be made, notes to be kept, and schedules to be set so you, your restoration team, and your customers are all on the same page. If you are ready to take the next step in improving relationships with customers in the restoration industry, call iRestore and see just what restoration industry software can do for you and your business.

How Does Restoration Industry Software Best Benefit Your Business?

restoration industry softwareStarting a new business, or even managing one, can be a stressful task. It has many parts to ensure that it stays running and functions appropriately. However, there are resources out there that can help maximize the efficiency of your business. 

Restoration Industry Software

Restoration industry software from iRestore is known to save you a lot of time, automate your business, and provide service that you can deem flawless. Continue reading to learn how.

Organizational Perks

When dealing with any sort of restoration project, managers have to go through a LOT of paperwork that can include any number of the following:

  • Several claims paperwork
  • Insurance information
  • Estimate documents
  • Contact information
  • Job-specific notes

There are many different types of paperwork, and losing even one sheet of paper can cause significant issues. Fortunately, the amount of time saved and money earned can easily be increased with the help of restoration industry software. When managers use restoration industry software, they will have access to this data that will be conveniently all in one place. 

Another perk to this is that all of the data stored here can be received and used on other smart devices like phones and tablets. That way, you can take it with you wherever you go and do not have to worry about leaving anything behind. Another fantastic feature is that all of your business team members will have instant access to it. Using this service will allow for on-time accomplishments and highly effective time management for each restoration project. 

Enhanced Productivity With Mobile Management Options

Why bring your project managers back to the office to conduct work they might do just as quickly out in the field? In today’s fast-paced world, it is easier to leave them on-site and have them have access to mobile management options. It also allows the customers to receive immediate updates and approvals on any restoration work being done. 

Keeping Tabs On The Money

The inability to estimate cost accurately can be a significant issue for many restoration managers. Also, these unexpected costs can quickly stack up, affecting the project’s profit margins. However, managers can help eliminate these issues with cash flow before they become a problem that is hard to undo by focusing on productivity early in the project. Using this software allows every member of the team to keep track of their progress in real-time and allows for smooth transitions.  

Finally, a restoration and management team may make better judgments from:

  • Access to accurate data. 
  • Up-to-the-minute financial data.
  • Data is held in a central cloud database.

Client’s Satisfaction

Restoration industry software can help you achieve clients’ happiness with your services. Relationships with your clients are extremely important, and keeping them posted about any updates that occur with their projects ensures positive outcomes for future jobs. Finally, the client feels more at ease knowing that the restoration management company is well-organized and in charge, thanks to the software.


Finding a company that can be efficient and effective for you is essential! iRestore is one such company that will give you peace of mind when compiling all your essential work together in one place. Try our product today!

Tips For Implementing Something New At Your Restoration Firm

By Lisa Lavender M.T.R., M.F.S.R., M.W.R.

restoration business leadership

Original Blog Source:

Software, applications, tools, and products. You and/or your team have decided it is a good thing to buy and use something new. You may have made the decision based on the classic, “Faster, Better, Cheaper” approach, or there could be other benefits that were identified like scalability or diversification of your operation. Regardless of the reasons, the decision to purchase and use it was made. You now must implement because quite simply, it does not work if you do not use it.

The struggle is real! You may immediately be thinking of software and applications, but it pertains to anything from a simple tool to new window cleaner. In 2015, I wrote 4 Strategies to Effectively Embrace Technology and stated, “if you ever get overwhelmed by all the new technology and implementation challenges that come with it, you are not alone.” Fast forward seven years and this has not changed.

I had a good chuckle from one of my teammate’s remark several years after the implementation of our software system, “I fought it but now I do not know how I could function without it!” – Team Leader. He did not literally mean fight nor was he deliberately being difficult. He was reflecting on the implementation process that he experienced and his own struggle to change and adopt it.

To improve our successful implementation strategies, let us consider and understand a few things that contribute to the challenges:

  1. Change is hard: This may be a cliché, you already know this, but we must be aware of what lies ahead. We need to accept the challenges head-on. In Harvard Business Review, Change is Hard. Here’s How to Make It Less Painful. by Erica Anderson, the author states, “People only begin to be open to accepting, embracing, and making this change when their mindset starts to shift from “this change is going to be difficult, costly, and weird” to “this change could be easy, rewarding, and normal.” The author goes on to offer strategies to overcome this element.
  2. Habits: The way we work and do things over time almost become natural; a habit. A habit can be defined as something that we do often and regularly, a behavior we do without even knowing it. As many of the things we try to implement may involve changing habits and adopting new ones, we should consider the obstacles and methods to changing habits. When developing an implementation plan, it may also help to establish effective methods and time frames. I am often asked, in the context of our evolving industry, “how long does it take to implement?” and my answer is usually, “it depends on….”
    • The texting example: 
      • My texting story: Not to age myself, but I recall sometime around 2006, we had interns communicating on their phones. I did not quite understand what they were doing. As I explored, I learned they were texting, modern technology? They amused themselves by texting me every hour, “Cat Facts.” As I could not understand what was happening and became frustrated by the interruption of “Cat Facts,” they told me to text “Unsubscribe,” which led to a notification, “You are unsubscribed from Cat Facts, Welcome to Dog Facts!” I eventually figured out that I was an innocent victim, and we all had a good laugh. So fast forward, texting is a habit in our daily communications, both personal and professional.
      • Is texting now a habit? We text instructions, job updates, and communicate with customers via text. It may have just become a habit and cultural norm in our operations. “The x job is done,” “We need to go back and XX,” and so on. Many of these communications are examples of things that should be managed in your company’s software or applications. Is the habit to text? Are we trying to change the habit?
    • Changing Habits: There is a popular rule called the 21/90 rule presented by Dr. Maxwell Maltz’s self-help book, Psycho Cybernetics. Essentially, the theory is that it takes 21 days to establish a new habit and 90 days for it to become permanent. Since then, there has been additional research presenting new insights about habits. These two articles provide further depth:
  3. A plan: “A goal without a plan is just a wish” – Antoine de Saint-Exupéry. In, Some Things Old, New, Borrowed and Blue: Restoration Edition, I offer some things to consider in developing a plan to deploy anything new from software, tools, equipment, and supplies.

Here are a few tips for overcoming the challenges that come with the implementation of something new. I encourage you to collaborate with your team, and others as you seek solutions and stay focused on the goals.

  1. Define a successful implementation to those who are responsible for getting it done.  Leading change deliberately is critical.
    1. What is success?
    2. What is our timeline?
    3. How long does it take to implement X?
    4. Anticipate challenges and how the leadership will overcome those challenges.
  2. Leaders of change: Those charged with implementation need to be prepared, skilled, and equipped to develop and execute a successful strategy and overcome the challenges. To continue the “text” example, consider a 90-day challenge to unite leadership and help change the habit. It may look like:  Every time a text communication is made, the leadership responds, “Thanks – did you update our system? Don’t forget to update the task, make sure the job notes reflect that….”
  3. New People:  Do not give up.  Long-term and even key people may have the most difficulty adapting to the change. They will often have established habits.  We often start a new implementation with the most seasoned and experienced in our organizations. Keep the implementation moving forward with the new people, they do not know any other way, no work habits, no change to deal with. For example, consider moving from a paper timecard to a digital timecard. Your new team members in this case are the easiest to adopt the new system.
  4. Keep an open environment. Allow for feedback and open discussions. This will help to manage some of the challenges of implementation. An example of this: you may collect feedback that it takes me longer to use the new sprayer, sketching tool, etc. It presents the opportunity to explain that there is simply a learning curve. Also, that when you are proficient it will be easier than what you are currently doing.
  5. Be Realistic: Manage realistic goals on how many its and the timelines that you are leading at any one given time. Give yourself and the team the opportunity to celebrate the successes.

As much as we all want to simplify a new implementation, it may be best to abandon the notion of simple. It is most productive to look at an implementation of anything new; as a process that needs to be executed. There will be a benefit. Remain focused on an effective strategy, i.e., get it to working in your operation and use it. Move quickly past any frustrations, keep your eye on the prize and enjoy much Restoring Success in implementing it.

How Does Restoration Industry Software Benefit Your Business?

restoration industry softwareRestoration industry software brings numerous perks to your table. These advantages save you a lot of time, automate your business, save capital and provide flawless service. Please read on to learn more!

Restoration Industry Software

Organizational Perks

Project managers for restoration jobs often have to deal with and keep track of different types of paperwork, including:

  • Several claims paperwork
  • Insurance information
  • Estimate documents
  • Contact information
  • Job-specific notes

When so much paper is floating around, even missing one sheet might cause complications. Fortunately, productivity and efficiency can easily be increased with the help of restoration industry software. Furthermore, if managers use restoration industry software like iRestore, they will have a central location to access this crucial data. Finally, no information will be lost if it is entered into a smartphone or tablet in the field. Similarly, all team members will have instant access to it. They can now finish the restoration project on time and under budget.

Enhanced Productivity With Mobile Management Options

Why bring your project managers back to the office to conduct work they might do just as easily out in the field? Leveraging the potential of mobility for your company is a surefire way to increase profits in today’s fast-paced world. Similarly, it is also helpful when consumers want instant access to information. Naturally, taking advantage of mobile technologies to boost efficiency is crucial for restoration businesses to stay competitive in the face of rising administrative demands.

Keeping Tabs On The Money

The inability to accurately estimate cost is a major obstacle for many restoration managers. Also, these unexpected costs can quickly stack up, affecting the project’s profit margins. The problem is that a data-driven budgeting projection is extremely difficult to achieve if real-time cash flows are not precisely tracked and recorded. Also, poor financial tracking might result in lost business and reduce growth potential. However, managers can mitigate and eliminate these cash flow issues before they become a continuing trend by focusing on productivity early in the project. Every team member can benefit from using restoration industry software to keep tabs on jobs and their associated expenses. 

Finally, a restoration firm’s management and the executive team may make better judgments from:

  • Access to accurate data. 
  • Up-to-the-minute financial data.
  • Data is held in a central cloud database.

Client’s Satisfaction

Restoration industry software like iRestore can help you achieve clients’ happiness with your services. Keeping a client in the loop about the project’s status is crucial to maintaining a positive relationship. Also, they may access the data whenever needed, reducing their frustration while waiting for answers from your group. Finally, the client feels more at ease knowing that the restoration management company is well-organized and in charge, thanks to the software.


The best restoration industry software can ease recovery if you offer emergency services around the clock. However, just like five fingers, not all software is created equally. iRestore has everything your business needs and can help manage up to 50 team members. Finally, it is one of the best restoration industry software currently online. You can check for more details here.

Restorers Need to Ask: To Reply All Or NOT Reply All

By Lisa Lavender M.T.R., M.F.S.R., M.W.Rcommunication in business, company culture, restoration business leadership.

When I created the weekly tip for success, “Know when to Reply All and NOT to Reply All,” I did not expect to receive so much enthusiastic feedback. After hearing the horror stories, the frustrations and the passion surrounding the topic, it was clear that it demanded an entire article. The topic seems a bit silly and if you are reading it, you may already be reply passionate. I encourage to you to add any reply tips in the comments below for all to enjoy. You can use this article as a tool to help train and inspire good reply to etiquette.

Email is one of the most popular forms of communicating in our day-to-day lives. It comes in all forms: Internal, external, instructions, updates, announcements, junk, and more. For many, it is a critical means of communication that we rely on to function.

It is also a skill to use properly. Like all forms of communication, it reflects on our presentation and professionalism. We have to “manage” the email madness. In my ongoing personal quest to “Stop the Email Madness,”  I estimate that I probably spend about 3 hours a week deleting unnecessary “Reply Alls” or the more complex redistribution of information to others because the respondent did not appropriately “Reply All.”  This can cause a flurry of broken communication and inefficiency. Some of you may have had or observed embarrassing situations from haphazard replying. Some of you may have thought or said, “Stop Replying to All!”  Proper replying leads to improved email effectiveness and efficiency for all.


The following is a list of things to consider while applying good judgement: 

  • Small groups of participants
  • Work plans, questions and answers, meeting follow ups, etc.
  • Consider that the creator of the string was deliberate on who was on the initial email
  • Whenever everyone on the email needs to know the response; this can apply to a variety of scenarios. This is my personal number one passion as I have to recommunicate with people who get disconnected because someone should have “Replied All” 


Another short list of considerations that should be applied with good judgement:

  • Large groups
  • General announcements, Dissemination of information, etc.
  • Thank you. I do like thanking and acknowledging, however, imagine an email with 50+ people and each one replies to all with a Thank you. That is fifty extra thank you emails to delete. If is it a large group and I want to express enthusiasm or gratitude, I will sometimes simply thank the sender.
  • Donotreply senders: This is not a person by the name of Dona Reply; this is from an account that is not designed to Reply to All – Do Not Reply = donotreply.
  • When saying something inappropriate or you may not want someone on the string to see, proceed with caution. Or do not share your thoughts in email at all. Yes, there are many horror stories here. Which leads to….
  • Pay attention to who “All” is…pay attention in general. Someone may have included the wrong contact by mistake (guilty!). Maybe a key person was missed. Maybe the person replied to only you with information that is needed by others.  


REPLY: This sounds simple. It can be difficult to keep up with our email communications. We also have the added complexity of checking our Junk and Spam filters to make sure that important communications are not overlooked. We cannot ignore emails, or not respond in a timely manner, because it can have a ripple effect that includes straining relationships, workflow issues, and more. Not replying to an email can be the equivalent of saying, I do not care, I am not listening, I do not want to collaborate with you and more. I personally strive to be timely and diligent in my replying. Even with my “reply to” passion, I sometimes falter on my own best practices. I take it seriously, apologize, and work to get better.

MOVE SOMEONE TO Bcc: This is good etiquette when being connected to someone and an email string will ensue that is not relevant to the connector. It may sound like: Jane, I thank you for connecting me to Tom, I have moved you to BCC. I will coordinate the next steps with Tom.

ANNOUNCE CONTACTS THAT YOU ADD: Consider this the equivalent of announcing that you put someone on speaker phone and those who are present for the call. I do this often when needing to facilitate or inform key people that I work with. It may sound like: I have added Joe, Director, who can help us facilitate the next steps.

FORWARD: This was a special request for the article. Be thoughtful and considerate when forwarding emails and/or adding people when it may not have been the intention of the sender to share. If in doubt, ask the original sender. If you do appropriately forward an email to inform others, forward it with an FYI or brief description. This will allow the receiver to know if there is an action item in the email or if you are just passing along information to keep them in the loop.

BCC: If you were Bcc’d, it was likely the intention of the creator that you are not to reply, and you are only on the string for informational or awareness purposes.

JUNK AND SPAM: I was recently on a string that was a fraudulent invoice. All participants were Bcc’d. Many of those in receipt, began replying and then began replying to all. All the participants became exposed further, and it was an email scam mayhem string of replying to all. Finally, someone said, “STOP REPLYING TO ALL!”

TIPS TO EMAIL CREATORS: To help control bad replying, as the creator, you can help manage the situation.

  • Use To, Cc, and Bcc deliberately. As a rule, the TO contacts have some kind of action item. Ccs are there for the information and possible ensuing communications.
  • Tell the recipients how to reply. Please Reply All with your response. Or Reply with questions directly to me. 

Email etiquette is something we have to train on and talk about. I hope this seemingly silly topic can contribute to your Restoring Success.