As we brace ourselves for another year with possible restrictions and supply chain problems, one observation across all service industries has been the increased use of technology. COVID-19 has really sped up digital transformation and technology. In just a few months’ time, the pandemic has brought new ways in which companies in all sectors and regions do business. According to a new McKinsey Global Survey of executives, their companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years.
When asked about the impact of the crisis on a range of measures, executives say that the number of people in technology roles and funding for digital initiatives has increased faster than expected. But the key to investing in your business infrastructure is to maximize your existing team with their core strengths. In the restoration industry, you strive to balance your customer needs, your staff’s skills, and your resources to give great service at a profit. So how can you improve the workflow?
Designed by restorers for the restorer industry, the iRestore customer relationship management system allows you to easily manage all of your relationships at both a company level and individual level. Managing and tracking all relationships, including your previous customers and subcontractors, let’s you and your staff coordinate, gather and share information for a better customer experience.
Serving a new customer gives you the opportunity to build relationships based on credibility and trust. Friends, family, and neighbors who have a disaster are likely going to hear from your previous customer regarding who they should call for help. When your software helps you track leads, your team will improve repertoire with potential clients.
The iRestore system has the tools to build long-term relationships and strategic success and growth. For example, while in the field the team will have instant access to all information, including all job-related activity with voice-to-text notes.
To enjoy all the opportunity that lies within each loss and call, your team must have an easy method for compiling and organizing information. By managing and engaging information from the new positive relationships, new referral sources and new opportunities, the business can grow naturally and organically.
iRestore Restoration Management Software
By maximizing your staff’s time and talents, you can improve the business flow through technological tools. iRestore is a complete customer service management solution made by restorers for the restorer restoration industry. Look at a complete solution that supports excellence in service. Call or request a demonstration of how your team can be more efficient.