Restoration Management Software Benefits – Starting A Restoration Company

restoration management software, hr management softwareSo, you are starting a restoration company – congratulations! A restoration company can be a very lucrative business for business owners who take the right steps during the startup process. Business owners understand the need for updated licenses and certifications, insurance and even marketing. What many restoration business owners aren’t often aware of is their need for the best management systems. Restoration management software offers a ton of value to business owners and to their employees. iRestore offers the best in restoration management tools and can help you get your company off the ground and headed in the right, organized, and efficient direction to make sure your company has the resources it needs to grow and profit.

Job Management

Losing track of different jobs and documents makes running a restoration company simply chaotic. You can avoid mistakes and simple errors by utilizing the job management feature of our restoration management software. Not only does the software synch across all platforms so that employees on the field can easily communicate with employees in the office, but the ability to use different platforms means that documents and information can be stored quickly and easily, reducing the chances of misplacing documents or losing valuable information.

Relationship Management

Have you thought about what it takes to build relationships with clients and referral sources? iRestore’s restoration management software is fully equipped with a robust relationship management system that gives you the tools you need to build long-lasting relationships with those that will help your company grow.

Equipment Management

Keeping track of equipment signed out on jobs, equipment maintenance, and equipment loss/need is not easy if it is not successfully managed. With restoration management software by iRestore, you can easily store equipment data that is necessary to keep your business running smoothly. Scheduling jobs can be nearly impossible if you don’t know where equipment is and when it is expected to be returned. Keeping equipment running well is a challenge if it is not maintained and repaired effectively. Keep track of what is happening with your equipment and keep your business moving forward.

Human Resources

Running a new business isn’t just about managing your jobs and your clients. To be successful, you need to be able to manage your employees effectively. From training to certifications to insurance information and health records, keep your employees up-to-date and cared for. Our restoration management software also provides the ability to text and/or email all employees with the click of a button – great for sharing safety tips, urgent announcements, and more.

Restoration Management Software – iRestore

We know that you want to start your new restoration company with the best solutions in mind. While you are busy hiring new employees, networking for new clients, and prepping your company with the best equipment, our restoration management software can help you store that information easily and keep you moving in the right direction. Contact iRestore to learn more about the best in restoration management software and how it can help you meet your business needs. Request a demo today!

Building Strong Customer Relationships With Restoration Management Software

restoration management software, client relationship software, customer management softwareMost restoration companies know that to be successful, they need to take the time to build relationships. The relationships you have with other businesses, insurance agents and adjusters, potential clients and current clients can make or break your business. But, building and establishing relationships can take a little bit of time and work – and good record keeping!

One thing that a lot of restoration companies miss out on is having a great CRM Management program that can help them keep track of and store valuable information about their contacts. Without the right kind of customer management software, you could be running blindly and will eventually find yourself trying to re-build broken connections – or losing them altogether.

Here are some common mistakes many businesses make while trying to build and maintain relationships outside of the business that can be resolved with management software designed specifically for restoration companies.

  1. Forgetting Customer-Related Tasks– How many times have you got on the phone with a client just to find out that you did not do something that you said you were going to do? Though it may be a small, simple mistake, statistics show that after one negative experience, 51% of customers will never do business with that company again. Think about your experience with a company that failed to provide information that you needed or respond back to you when they say they will; your customer experience quickly deteriorates.
  2. Not Following Up – An estimated 89% of businesses compete through the level of customer experience they’re able to deliver. Customer service doesn’t stop after a service has been provided but can continue to build after a restoration project is completed by following up on customer satisfaction. With CRM management software, your ability to track job status and set follow-up tasks with an individual client is simple and easy. You won’t miss out on an opportunity to gather customer feedback, request a review, and thank your client for their business ever again.
  3. Missed Connections – When your business has several people working in different fields that need to be contacted about a job, it can be really easy for a potential client to get overlooked or an appointment for an evaluation to be missed. This is often related to an employee not receiving contact information or the wrong contact information. You can avoid that problem with our restoration management software because it allows you to email or call any contact with just a click of a button.
  4. Gathering Data – Helpful marketing data is often overlooked due to disorganization in client information. When data is missing, you can miss out on helpful marketing information like where your jobs are coming from and what marketing avenue is a good source of income for you. Restoration management software by iRestore is a great place to keep track of where your leads are generated so you can make more effective marketing decisions for your company.

Organization is key. With effective restoration management software, you will be able to build and maintain client information easily and by each employee that has contact with your clients. The information that you collect and use can help you build strong relationships, catch easy-to-make mistakes, provide optimal customer service, and gather valuable feedback – in one simple program. Contact iRestore to request a demo today.

HELP! Claims Review Shredded My Estimate | The Intentional Restorer Vol. 2 (with video!)

restoration management software, human resource softwareDecember 12, 2019

In the world of responding to water and fire damaged homes and businesses, Xactimate has become the primary language of insurance claims. Learning to master the tool is core to success for any property restoration professional. Clear communication, where all parties involved understand what is being transmitted, requires effort, interpretation and patience.

“They’ve shredded my estimate!” Exclaimed Estimator #1.

“Again?” Replies his peer, Fellow Estimator.

“It’s like they take joy in their sadistic responses.” Estimator #1 is moving from shock to anger.

“So brutal.” Fellow Estimator commiserates.

“They literally took my restoration estimate and ran it through an industrial cheese grater.” Estimator #1 wallows in misery.

“How do they expect us to make any money?” queries Fellow estimator, attempting to console their compatriot.

Fellow Estimator knows that their estimate will soon be the next victim of the insurance review gauntlet. They know that the next time they send an estimate to a reviewer or hit upload in Xactimate, the process will run its cycle with them.

Have you experienced Xactimate review and rejection?

If you work around insurance claims, you know this scenario is a common one in many restoration companies. Perhaps your bruises are still turning purple and your wounds are still oozing blood. We all have choices to make. We can play the game of the status quo like our peers, Estimator #1 and Fellow Estimator in their glum state, or we can work to find answers.

Many of you are saying, we have tried. That’s good. Even if I could give you a gold star it wouldn’t make things any easier. In my neck of the woods, MaxCare of Washington and Superior Cleaning & Restoration are consistent winners in the Northwest District for Contractor Connection. MaxCare, like so many contractors, is a one-shop independent outfit that consistently performs highly in the program metrics while remaining profitable.

Winning an award does not smooth out the path to Xactimate review success but it does mean that you have learned some of the keys to working within the program. We constantly have to adapt if we want to survive. Adaptation requires that we constantly assess our efforts and dive a bit deeper into making progress in the process.

What are some typical responses to third party or adjuster Xactimate estimate reviews?

“Who are they to question me?” Estimator #1 rises indignantly and then rattles off a hastily worded email.

“This claims review professional has never been to this job – they’ve probably never been to any job site ever.” Fellow Estimator exclaims.

Funny enough, this is both one of the issues as well as one of the keys to resolution as well. The person reviewing Estimator #1’s estimate has never been to this job.

  • Claims Reviewer #1 likely works in a regional claims center half-way across the country.
  • Claims Reviewer #1 likely hasn’t been to any job and possibly never will. It’s not their job. This is a fact of the process and it does no good to complain about it.

Their titles do not put them at odds, one writes an estimate for the claim and the other reviews the estimate for the claim. They may view their responsibilities to be at odds with each other but that is not inherent to the task at hand.

The presiding principle should be to restore the client to pre-loss conditions and both parties should be working together to make this as expedient as possible. The difference between what should be and what is leaves a lot of room for us to work towards a process that is clear and consistent.

We can start our process of improvement by asking better questions.

“What are the objections of Claims Reviewer #1?” Estimator Supervisor asks.

“Who invited you?” questions Fellow Estimator.

“My company header isn’t in the estimate,” replies Estimator #1.

Have you experienced this rejection note? I know I have. It seems silly but it’s a requirement. Should anyone on the contractor side be upset with the claims review process if they have not updated their program to have the correct company information in their estimate headers? Who’s responsibility is it to ensure that their organization is following the basic requirements for carriers and programs?

Company

Wins

Losses

Ties

Restoration Company #1

0

1

0

Issue: Poor carrier and program basic level compliance.

Response: Clear training and consistent processes for estimate compliance.

“It appears that Claims Reviewer #1 composed a detailed list of their reasons for the rejection of your estimate. What is the next objection?” inquires Estimator Supervisor.

“My opening statement does not provide sufficient details per the carrier requirements,” Estimator #1 reads with a quizzical tone in their voice.

While we are laboring into the weeds a bit here we are also discussing elements of Insurance Claims 101. These are common rejection items that are easily addressed and yet continue to be hang ups for restoration companies large and small. If you read our article on the Habits of Xactimate Estimating Success, we outlined how your estimate is part of telling the story of the claim.

As estimators we have the responsibility to learn how to tell the story of the loss through the estimating tool that we use. The estimate has a language. Do you remember when you first sat down with Xactimate? It can seem like a foreign language.

  •          What is WTR EQD?
  •          What does HMR BARR mean?
  •          When is the right time to use PNT MSKLF?

Whether you like it or not, for the majority of insurance claims, Xactimate has become the recognized story delivery tool. When our story does not resonate with our audience we need to learn how to communicate more clearly. In serving our client, it is necessary to use the resources in our tool bag to assist them in achieving a well executed outcome.

Look in the mirror, if your estimate is not compliant with basic carrier requirements, rejection is not the result of sadism its self-sabotage.

Company

Wins

Losses

Ties

Restoration Company #1

0

2

0

Issue: Poor execution of initial estimate components.

Response: Better attention to details. Learn to become a better claims story teller.

“They are picking apart my line items,” Estimator #1 yells, pounding a fist against their desk.

“They do that to me all the time,” Fellow Estimator raises their hands in disgust.

“I remember when I used to be an estimator…” Estimator Supervisor starts to chime in, thinking that they are a part of the group grievance session only to be interrupted.

“No one cares about what you did eighty years ago!” both Estimator #1 and Fellow Estimator blurt out.

We are now entering much more subjective territory. There are ongoing discussions about the best ways to approach insurance claims work from various levels of the business. Resources like Restoration & Remediation Magazine do a great job of giving a voice to industry leaders and their experiences.

What are our response options when faced with opposition from an insurance reviewer?

Option #1 – Dig our heels in

There are those of the mind that the carrier can never be right and the claims process is a war. If they want to question us we will know the fine print better than them and will throw it at them with everything that we have. If your organization has agreed to do program work then some of these line item concessions are part of the contractual agreement. This is why some companies have chosen to stay independent and refuse to engage in third party administrator (TPA) work. If you a person in a position of leadership you will have to decide if the potential volume is worth the trade-off.

Option #2 – Give in to expedite

Some professionals believe that a quick claim that is paid in part is better than a drawn out battle. Many of the organizations that regularly work with carriers or TPA’s exercise some level of pragmatism. As noted previously, the theory is that concessions will be made to build a relationship that will result in a volume of work that will outweigh the costs. For many of these companies this is survival mode, “We don’t know what we would do without program work so we have to do what it takes to keep the funnel open.”

Option #3 – Get educated

Whether you work with a TPA or are doing direct work for carriers, after a few claims you typically get a sense for the line items that are more likely to get rejected or questioned. Know your program outlines, your carrier specifics and what sequences can be approved (or overridden) by adjuster authorization. If you have a claim that requires a unique approach you should be in contact early and regularly with the adjuster to confirm authorization for your approach to assisting their client with a positive outcome.

Develop your process intentionally.

  •          Do some research.
  •          Tap into your peer network.
  •          Communicate with the adjuster.
  •          Make progress in your process.

Were Keith Richards and Mick Jagger in the property restoration business prior to forming The Rolling Stones? Did they have insurance estimate reviews in mind when they penned the timeless words, “You can’t get what you want. But if you try sometimes, well, you might find you get what you need.”

If you write a sloppy estimate and you are not learning from prior mistakes, expect to get rejected. At the same time, whenever the carrier or program initiates are rejection of an estimate this should be a time where the restorer reviews whether the objections are legitimate. This invitation to review the merit of the estimate is also a time when the estimator should review whether legitimate line items were missed in the prior submission.

Company

Wins

Losses

Ties

Restoration Company #1

0

2

1

Issue: Lack of clarity regarding proper use of line items relevant to the claim.

Response: Skills development through research, peers and training as well as learning from prior rejections.

“They are saying we don’t have sufficient supporting photos,” Estimator Supervisor states looking up from the computer screen.

“Oh, and the photos that were uploaded aren’t properly labeled or associated with the rooms in which they were taken,” continues Fellow Estimator.

“What?” queries Estimator #1.

If a photo is worth a thousand words, in the world of insurance claims those photos could be thousands of dollars. One hundred dollars (or even less) can be the tipping point between a profitable project and a net loss. A clearly written estimate that follows industry guidelines must have supporting photo documentation – we aren’t yet talking about high level Xactimate skills and yet it continues to happen. I know because I have done this too many times.

Estimators are story tellers. Our audience likes their stories to be full of vibrant pictures that are captioned. Often we are communicating our claim stories to persons who will not be physically present at the loss. Pictures help the claim story to come to life for them. Develop your ability to tell a story and to support your story with multiple photos that are clearly labeled to illustrate your narrative. The more detailed or unique the work you need to complete the more quantitative as well as qualitative your photographs need to be.

Company

Wins

Losses

Ties

Restoration Company #1

0

3

1

Issue: Poor illustrative support for proposed scope of work.

Response: As you develop your story telling abilities, make sure your stories are packed with good pictures.

If we have a losing mindset and we maintain the status quo of losing habits, we will continue to lose. Estimators have a job to do. Claims review professionals have a job to do. Organizations have a responsibility to train their people to execute with excellence when it comes to carrying out the essential functions of their roles.

“I don’t know what I am going to do,” Estimator #1 is on the verge of tears, “No matter how I respond they are going to tear me to pieces.”

“When the claims reviewer shreds your estimate, it’s time to make tacos!”

“Who said that?” Fellow Estimator yells into the abyss.

Suddenly, they can hear a familiar tune, “You can’t always get what you want…”

“But if you try sometimes,” Estimator #1 bobs their head.

“Is it lunch time?” Estimator Supervisor asks as they leave the room.

Unfortunately, more often than not, our responses to the estimate review process borders on burying our head in the sand or playing the victim. We throw our hands up and rail against the system. As noted above, we can choose to go to war, we can choose to give-in or we can choose to get educated. Neither of these decisions guarantee success.

Going to war will have casualties, giving in will cost you and getting educated does not mean that everyone will admire your knowledge to the point that they will see things your way. You may feel like you have lost in the past but today is a new day, it’s time for a new approach – the “scoreboard” is blank (but the clock is ticking).

Company

Wins

Losses

Ties

Restoration Company #1

0

0

0

Issue: Frustration with the claims review process.

Resolution: Gather data that will inform decisions so that progress can be made.

How do we gain ground on the claims review process? Here are some suggestions to start tracking data to inform decisions and find resolution:

  1. Do you review your rejections for trends? You can do this as a team or you can do this as an individual estimator. You can download the attached PDF Tracking Claims Review Worksheet or you can develop your own system.
  2. Change your mindset. Above we framed the claims review process in wins, losses and ties. With this win-loss mindset our sample restoration company was not winning. What if we change our  mindset to founded (reasonable review queries based upon the standards, practices and carrier guidelines), unfounded (contradictory to standards, practices and carrier guidelines) or in the gray area (subject to interpretation). If you download our worksheet you will notice these are the categories.
  3. Change your process. The status quo is to complain about the system. If you are approaching your profession with a growth mindset you will work to find solutions to your issues. Start by tracking your rejections so that you can make decisions based upon objective data rather than your collective-subjective opinions.

Items in Review

Founded

Unfounded

Gray Area

Resolution

You do insurance work. Claims review is part of the process. Our point here is not that insurance is right or that contractors are wrong, but that if we want to achieve progress in the process we have to control what we can control. Take ownership for roles and responsibilities.

  • If you are not collecting data on your rejections you should start immediately.
  • If you have data you need to use it to help educate your decisions so that you can gain ground.

Our conversation here is regarding mindset and process. Start gathering data so that you can make more informed decisions and work to find resolutions. Regardless of your chosen approach, develop your process intentionally.

Resources for estimators, managers and adjusters composing estimates in Xactimate:

Click here to view the link on Rand RMagOnline.com

Expert Equipment Management To Improve Operations

restoration management software, equipment management softwareTo be able to run a successful restoration company, you need the right equipment and the manpower to handle your workload. You spend time and effort on managing your employees efficiently so that you can get the best production out of your team and help your company profit. But, your equipment often gets overlooked. Equipment may get left behind on a job due to inadequate equipment tracking, repairs and maintenance may get neglected, equipment even has a way of getting lost while being packed around from job-to-job or stored for future use. Whatever your biggest issues are with the way your equipment is being managed, you can resolve with effective equipment management software from iRestore.

Easy Tracking

Our equipment management software allows you to use a simple barcode method or a number system to help you keep track of your equipment. Whether your equipment is waiting for maintenance or repairs, out on a job, or being scheduled and assigned to an upcoming project, you and your employees will know immediately where the equipment is and where it is supposed to go.

Repair And Maintenance Records

Have you had trouble keeping track of the last time you scheduled the routine maintenance on a piece of equipment? Or do your employees constantly forget which piece of equipment is broken and mistakenly grabs non-working equipment to take to a job site? When your equipment isn’t running correctly or is out of commission, it can cause a lot of time and money loss. Your company does not have to waste time and money on disorganized repair and maintenance records. All of this can be stored and easily tracked through our equipment management software.

User-Friendly Interface

Software always seems like a headache to deal with. It takes time to train your staff on how to use it and to implement the features that come with a new system. Many companies stuff organization and efficiency to the side because they simply don’t have the time to deal with training all of their employees on how to use a new program and to integrate it into daily operations. With our Equipment Management software, you can forget about the headache. Our system is user-friendly and can be used across computers, iPads, and tablets for ease and convenience. Don’t stress about teaching your team how to use the program because it is simple and effective.

Don’t waste any more time and money on trying to find misplaced equipment or dealing with broken-down equipment as soon as you arrive on a job site. With iRestore’s effective and intuitive Equipment Management software, you won’t have to worry about where your equipment is or where it is supposed to go. Your team will suddenly become more efficient, more accurate, and more timely as they learn how to manage the equipment they use.

Efficiency is key to running a successful business. Losing money is not an option. Save your company’s valuable time and money by relying on effective software to help you function and be the best restoration company around.

Burnout in the Restoration Industry | Part 1

employee burnout, restoration management, restoration management software

Editor’s Note: 

This is the first article of a multi-part series on employee burnout in the restoration industry.  Part one introduces the nature of burnout and summarizes findings from a study on burnout in the restoration industry. Part two begins a discussion on things restoration companies can do to manage one of the most complicating factors for burnout among restoration professionals – workload. Part three advances the conversation and discusses what restoration professionals can do at the individual level to manage workloads more effectively.   


Since the 1990s, experts have been declaring burnout levels are reaching epidemic proportions among North American workers (Maslach & Leiter, 1997). Since that time, most people would probably agree that work-related stressors have only intensified with the proliferation of metrics, technology, and the need to be “on” all the time. A recent study by Gallup (Wigert & Agrawal, 2018) surveyed 7,500 full-time employees in the United States and reported that 67% of the respondents experienced feelings of burnout on the job. Another study by Deloitte (2018) surveyed 1,000 full-time professionals in the United States and reported that 77% of respondents said they had experienced burnout in their current job. In addition, the World Health Organization announced it would be revising its definition of burnout in the 11th Revision of the International Classification of Diseases, effective Jan. 1, 2022. One of the primary changes will be how burnout is classified—this revision will involve a change in classification from “a type of psychological stress” to a “syndrome.”

Disaster restoration professionals operate in a niche of the construction industry that is inherently stressful. Their work often demands being on call and working long hours under stressful and dangerous conditions following fires, floods, earthquakes, hurricanes, tornadoes, and a variety of other catastrophic events to structures. In addition, there are performance demands driven by metrics related to response times, project completion rates, customer service, and many other factors. Such conditions make restoration professionals more susceptible to burnout; therefore, it is important to understand the nature of burnout and how the effects may be mitigated.

“Burnout is defined as a crisis in a person’s relationship with their work, as well as a syndrome of three distinct feelings that comprise the dimensions of burnout: exhaustion, cynicism, and professional efficacy (Masiach & Leiter, 1997)”.

The reasons for burnout can be complex and are addressed at length in many studies and books that have been published on the topic over the past few decades. Many have debated the reasons for burnout, whether occasional feelings of burnout can be good for someone, the complexity of burnout and the degree to which non-work factors may contribute to feelings of burnout on the job (and vice-versa), and where future inquiries into the subject should focus—among other topics. While many of these factors are still being debated and explored, there are many things scholars and professionals have come to understand about burnout and agree upon. Specifically, it is important to understand that some industries have higher burnout rates than others and that contextual factors such as organizational culture and the capacity to cope with stress within individuals vary widely.

Regardless, there is much for an industry to gain by having a deeper understanding of employee burnout among professionals and to explore strategies for improving the health and lives of its members. The primary goal of this article is to discuss the nature of burnout, share findings from a recent study on burnout within the restoration industry, and begin a practical discussion related to how we, as an industry, can seek to thrive with the inherent challenges the industry faces. We hope many productive conversations develop from this article.

Restoration is a great industry that does great work for the great people of our society. It is inherently challenging and stressful, but rewarding for those who enjoy working hard and doing good work for good people in need. This article seeks to candidly discuss the challenges of burnout for restoration professionals and begin a productive conversation on how we, as an industry, can do our work in a rewarding, enjoyable, productive, and effective manner.

Burnout

Burnout is defined as a crisis in a person’s relationship with their work, as well as a syndrome of three distinct feelings that comprise the dimensions of burnout: exhaustion, cynicism, and professional efficacy (Maslach & Leiter, 1997).

Dimensions of Burnout

The three dimensions of burnout help us understand the primary characteristics of burnout and provide insight into the nature of the burnout experience.

employee burnout, restoration management, restoration management software
  • Exhaustion: The feeling of being overextended and physically and emotionally drained. “[It] is the first reaction to the stress of job demands or major change” (Maslach & Leiter, 1997). When someone is feeling exhausted, they lack energy and are unable to unwind and recover (Maslach & Leiter, 1997).
  • Cynicism: Leads to people developing a distant attitude toward work and the people surrounding them at work. In a sense, it is a defense mechanism that is deployed to protect oneself from exhaustion and disappointment (Maslach & Leiter, 1997).
  • Professional Efficacy: Relates to feelings of effectiveness and adequacy regarding a person’s work. Accomplishment is vital and it is important for professional development and self-confidence. As someone loses confidence in themselves others lose confidence in them (Maslach & Leiter, 1997).

Worklife Context

(Sources of Burnout)

Equally important to understanding the components of the burnout phenomenon it is essential to examine the primary sources that influence exhaustion.  There are six sources of burnout that mediate feelings of exhaustion:

Summary of Findings from a Recent Study

A recent study on burnout conducted by two of this article’s authors, Dr. Avila and Dr. Rapp, sought to explore the nature of burnout and worklife context (sources of burnout) among restoration industry professionals (Avila & Rapp, 2019). We distributed a survey that consisted of a demographic questionnaire, the Maslach Burnout Inventory, (MBI), the Areas of Worklife Survey (AWS), and a set of exit questions that gauged respondents’ turnover intentions. A total of 318 respondents completed the entire survey.

employee burnout, restoration management, restoration management software

The results on burnout revealed that, when compared to other industries, restoration professionals were experiencing higher levels of exhaustion, cynicism, and professional efficacy. The researchers had not anticipated this interesting finding. The model, as discussed in earlier in this article, suggests that as exhaustion increases, cynicism increases, and professional efficacy decreases. Why would restoration professionals have increased professional efficacy when the mediating factors suggest they should be experiencing the opposite? Is it their resilience? While years could be spent studying this to find an explanation we aren’t going to be doing that.  It is time for a practical discussion. We know restoration professionals experience burnout so it is imperative for us to discuss why we think this is the case and what we (professionals and employers) can do to mitigate the effects of burnout.

“Results of the six sources of burnout found that workload was the only source having a statistically significant effect on exhaustion for restoration professionals.”

Moving forward, an important part of the discussion on burnout should explore the reasons restoration professionals would experience burnout in a manner that is so unique and different from other industries. What factors do we think are contributing to this dynamic? Could findings on the sources of burnout help us understand how and/or why restoration professionals would experience burnout in the manner the study has revealed? Could the amount of hours restoration professionals work be contributing to them having a high sense of professional efficacy? Could factors related to the number of years they have worked in the industry influence their sense of professional efficacy?

employee burnout, restoration management, restoration management software

Results of the six sources of burnout found that workload was the only source having a statistically significant effect on exhaustion for restoration professionals. From this point, the researchers had to look to answers respondents provided in the demographic questionnaire at the beginning of the survey. There were two primary data points in the demographic questionnaire where the researchers discovered correlations to workload:

  • Number of hours worked: Respondents self-reported the number of hours worked and the average was 52 hours per week; however, some respondents reported working more than 80 hours per week. As the number of hours increased, the respondents were move likely to report a heavier workload.
  • Number of subordinates: Respondents self-reported the number of subordinates supervised and this finding was negatively correlated with perceptions of workload. As the number of subordinates supervised increased the respondents were more likely to report a heavier workload.

While workload, in itself, can involve many factors, we will explore ways in which it can be managed effectively at the company and individual levels. In the second part of this series, we will start to discuss how to manage the burnout.

Special Thanks

The authors wish to extend special thanks to the members of Business Networks who have graciously shared their experiences, NextGear Solutions who opened the door for public discussion on these topics among restoration professionals, and other industry professionals who have engaged us on the development of the study throughout the entire process. Thank you for the support, feedback, and valuable insight.

Lisa Lavender, Contributor and Co-Author