September 11, 2020
The New Age of Restoration Training
Lisa Lavender, M.T.R., M.F.S.R., M.W.R. One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 will go down in history as the year of challenges and it is in the spirit of overcoming these obstacles that rapid developments and opportunities present themselves. Training, employee development, and on-boarding solutions that are now at the forefront of
August 25, 2020
When Restoration Management Software IS The Right Answer
Managing a restoration company comes with a lot of different tasks and responsibilities. Think about the last time your company was – excuse the pun – flooded with water damage losses because of a heavy storm. How did you manage the workload? How did you keep track of where equipment was and how long it was going to be unavailable for the next job? Did work trucks break down in the middle of a busy
August 11, 2020
Transparency in Our Restoration Companies
Chelsea Mihalko and Lisa Lavender, M.T.R., M.F.S.R., M.W.R. Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and engagement. Stephen Covey’s Speed of Trust presents 13 key behaviors that are instrumental to us as individuals and leaders in building and fostering trust. One of these behaviors is to create transparency: Behavior #3: Create Transparency Be real and genuine and tell
July 2, 2020 Lisa Lavender, M.T.R., M.F.S.R., M.W.R. It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with joy? In Is Your Organization Happy?, you will find some considerations and tips
When you own a business, particularly a restoration company, there are a lot of different elements that you have to keep an eye on to make sure your business is operating smoothly and legally. Making sure licenses stay up to date. Keeping up on certifications and training. Vehicle maintenance, repairs, and registration. Keeping track of equipment and tools. While business owners often hire a couple of people to help manage some of these key elements,
September 11, 2020
The New Age of Restoration Training
Lisa Lavender, M.T.R., M.F.S.R., M.W.R. One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 will go down in history as the year of challenges and it is in the spirit of overcoming these obstacles that rapid developments and opportunities present themselves. Training, employee development, and on-boarding solutions that are now at the forefront of
August 25, 2020
When Restoration Management Software IS The Right Answer
Managing a restoration company comes with a lot of different tasks and responsibilities. Think about the last time your company was – excuse the pun – flooded with water damage losses because of a heavy storm. How did you manage the workload? How did you keep track of where equipment was and how long it was going to be unavailable for the next job? Did work trucks break down in the middle of a busy
August 11, 2020
Transparency in Our Restoration Companies
Chelsea Mihalko and Lisa Lavender, M.T.R., M.F.S.R., M.W.R. Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and engagement. Stephen Covey’s Speed of Trust presents 13 key behaviors that are instrumental to us as individuals and leaders in building and fostering trust. One of these behaviors is to create transparency: Behavior #3: Create Transparency Be real and genuine and tell
July 2, 2020 Lisa Lavender, M.T.R., M.F.S.R., M.W.R. It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with joy? In Is Your Organization Happy?, you will find some considerations and tips
When you own a business, particularly a restoration company, there are a lot of different elements that you have to keep an eye on to make sure your business is operating smoothly and legally. Making sure licenses stay up to date. Keeping up on certifications and training. Vehicle maintenance, repairs, and registration. Keeping track of equipment and tools. While business owners often hire a couple of people to help manage some of these key elements,
