When working in the restoration industry, customer service is essential to be successful. Customer service for restoration project workers and managers might include; developing a restoration plan that fits the needs and expectations of the client, handling questions, concerns, or complaints, showing empathy for damages and losses, communicating the status of the project, responding to issues when they arise and following up with client satisfaction. Customer service can encompass a number of situations and issues
March 3, 2022. Lisa Lavender M.T.R., M.F.S.R., M.W.R. Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad habits that sometimes come with experience. You have a clean slate to train. So, now what? Over the years, I have been asked the how and what of training a new person. I know everyone who has
February 22, 2022
How Restoration Industry Software Can Help You Be More Organized
With the beginning of a new year, most people and businesses have goals of getting more organized. Organization in businesses, especially restoration companies, leads to improved budgeting and cost management, better communication with employees and customers, and a great understanding and control over operations. When dealing with restoration projects, time is so important, and getting everything and everyone scheduled to be where they need to be within a moment’s notice can sometimes be, well, disorganized
February 3, 2022
Job Scheduling and Planning: Yes, You Can and Must!
Photo credit: baloon111/ iStock / Getty Images Plus Via Getty Images Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our restoration and reconstruction company and thinking, “This is not good!” It was the beginning of another busy day, everyone was gathered in the garage and managers were holding clipboards. It was loud and chaotic.
January 22, 2022
Boost Up Your Relationship Management System (CRM) Through Restoration Industry Software
As we brace ourselves for another year with possible restrictions and supply chain problems, one observation across all service industries has been the increased use of technology. COVID-19 has really sped up digital transformation and technology. In just a few months’ time, the pandemic has brought new ways in which companies in all sectors and regions do business. According to a new McKinsey Global Survey of executives, their companies have accelerated the digitization of their
When working in the restoration industry, customer service is essential to be successful. Customer service for restoration project workers and managers might include; developing a restoration plan that fits the needs and expectations of the client, handling questions, concerns, or complaints, showing empathy for damages and losses, communicating the status of the project, responding to issues when they arise and following up with client satisfaction. Customer service can encompass a number of situations and issues
March 3, 2022. Lisa Lavender M.T.R., M.F.S.R., M.W.R. Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad habits that sometimes come with experience. You have a clean slate to train. So, now what? Over the years, I have been asked the how and what of training a new person. I know everyone who has
February 22, 2022
How Restoration Industry Software Can Help You Be More Organized
With the beginning of a new year, most people and businesses have goals of getting more organized. Organization in businesses, especially restoration companies, leads to improved budgeting and cost management, better communication with employees and customers, and a great understanding and control over operations. When dealing with restoration projects, time is so important, and getting everything and everyone scheduled to be where they need to be within a moment’s notice can sometimes be, well, disorganized
February 3, 2022
Job Scheduling and Planning: Yes, You Can and Must!
Photo credit: baloon111/ iStock / Getty Images Plus Via Getty Images Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our restoration and reconstruction company and thinking, “This is not good!” It was the beginning of another busy day, everyone was gathered in the garage and managers were holding clipboards. It was loud and chaotic.
January 22, 2022
Boost Up Your Relationship Management System (CRM) Through Restoration Industry Software
As we brace ourselves for another year with possible restrictions and supply chain problems, one observation across all service industries has been the increased use of technology. COVID-19 has really sped up digital transformation and technology. In just a few months’ time, the pandemic has brought new ways in which companies in all sectors and regions do business. According to a new McKinsey Global Survey of executives, their companies have accelerated the digitization of their
