Industry Restoration Software – What You Need To Know

industry restoration software, restoration management softwareIndustry restoration software is designed specifically to help restoration companies manage their business at all levels. If you have been trying to find a solution to endless clutter of paperwork, lost equipment, double booking jobs, tracking certifications, or maintaining your vehicles, you can find it in one simple software that easily integrates with your most-used tools and apps.

iRestore has been focused on providing restoration business owners with software that helps them manage every aspect of running their business so that they can spend more time providing quality customer support and making their companies successful. If you have lost time trying to sort through the chaos in your office and throughout your company, there are a few things that you should know.

  1. Equipment Loss – As a business owner, you already appreciate how expensive it is when you lose equipment. Even temporarily. When equipment is lost, you waste time and money trying to locate the lost equipment, pushing back jobs because of limited resources, and money spent on expensive pieces of equipment that are never found. Industry restoration software helps you track equipment and maintain it so that you know exactly where it is and where it is scheduled to be next, saving you time and tons of money. Tracking your equipment can help you help your customers better and faster.
  2. CRM Management – This restoration management software helps you manage every single job in detail. You can upload pictures and documents, keep track of agents, adjusters, and subcontractors connected to individual jobs, monitor and document progress, and communicate internally and externally. The system works in real-time to provide the most valuable up-to-date information that you need to answer questions and get results quickly and professionally.
  3. Easy To Use – Even if you aren’t a tech-savvy, computer minded person, this software will work for you.
  4. Take It On The Go – You can keep your information updated quickly by using the software in the field. The software is designed for phones, iPad, and desktop so that you can count on its reliability anywhere you go.
  5. Get Rid Of Time-WastersInc.com reported that business owners and their key executives spent 7.2 hours a month putting out preventable fires and 12.8 hours a week dealing with low-level interruptions that could be handled by someone else. As a business owner, you are probably well aware of the small interruptions that come up when a problem arises – iRestore’s industry restoration software can help prevent problems from arising, keep employees on task, and keep your clients happy!

Industry Restoration Software Success

Owning a restoration company is a big job. It takes time, attention to detail, and good organization to make sure that your company is successful and that you maintain the reputation that you want with your employees and your clients. iRestore’s industry restoration software is a high-quality tool that will help you amplify your career and boost your company’s success and overall profitability. Don’t do business without it – call us for a free demo today!

Restoring Success: Red Flags

What is the first thing that comes to mind when you hear “RED FLAG”?

restoring success red flags
June 5, 2020

You may be thinking of something bad or good. Maybe you are thinking about a situation that you saw “Red Flags” and the result was something bad? A red flag is, “a warning signal or sign; something that indicates or draws attention to a potential problem, danger, or irregularity” Is it good or bad?

Red flags built into your systems and embraced by the team can be a very good thing. The restoration world is complex and fast moving. It is very easy for even the best of the best to make a mistake or miss something. When we embrace and pay the appropriate attention to red flags, it gives us the ability to proactively manage things to have a positive outcome. Let us remember that a red flag is only a signal; if we react to a signal of a coming problem or irregularity, we can get things back on track.

True story about the purchase of RED FLAGs

We may think of reports, software, and alerts that present data in the form of flags, but it is equally important that team members understand that they can and should throw up flags. Team members should not lose sight of the fact that everyone in the organization is on the same team and should all be working towards the same positive results. There is no room for defensiveness or a “cover yourself” mentality in an organization that fully embraces red flags into their culture.

A particularly vociferous and enthusiastic supervisor charged with the reconstruction of a home based on a specific scope of work, came running into the building, “Red Flag! Red Flag! I am red flagging this job!”, he screamed.

He approached me and exclaimed, “I am red flagging this job!”

I replied, “Why?”

He said, “There are many things that were missed from the scope.”

I said, “Good job! Now, go speak to the estimator, get it corrected and execute.”

Nobody was offended. The supervisor did his job and reviewed the scope before executing, he threw up the flag, the estimator was open and thankful, they collaborated, got it done and successfully completed the job both from a service and profitability standpoint.

And so, we bought actual red flags for the team to throw up in the shop with pride.

Perhaps, the person answering the phone notices frequent phone calls from one customer with lots of questions; a flag to the manager that the customer may need a complete review of the process may be in order. A possible communication issue headed off at the pass?

During high volumes, the team is working around the clock, mistakes can happen in the field; put the flags on high alert. Explain to the team that when dealing with high volumes and long hours, it is easier to miss something or make a mistake, everyone is on the same team, keep an eye out and communicate or fix things that someone else may have missed.

The following are a few considerations in using Red Flags to proactively manage positive outcomes:

  • Culture: Our culture is an important ingredient as there most be unity amongst the team.
    • Objectives should be clear so that everyone can rally common goals.
    • Safe: Our environment should feel safe. If an occasional problem or mistake occurs, an individual should be able to see it as an opportunity to improve, learn and grow with the support of colleagues and leadership. We should be able to celebrate the success that the red flag helped the team achieve.
  • Systems/Data/Reports/Software: The following is just a short list to get the wheels turning; the are many complex considerations to using the flags that lie within this area:
    • Less is More: Be cautious of looking at too much information at once and losing site of the “flags”.
    • Proactive and Timely: Workflows, information, and operations should be designed that flags can be used proactively. As an example, looking at job profitability after the job is complete has limited or no use as a “flag” or signal and gives no opportunity to change the outcome.
    • Accessibility and Communication: The flags must be accessible or communicated to the right people within the organization so that they can use them to positively impact the outcomes.
    • Training and Understanding: We must understand and be trained on the information that we are looking at to use it properly. There are infinite ways to present information and flags; the key is understanding it. Simple example:

6/1/2020: In Progress – Water Loss – Start Date: 5/22/2020

At a quick glance, by the dates, something is going on with the loss. At 10 days, if the file is reviewed there should be clear documentation that tells the story explaining 10 days of drying. The dates are a flag indicating irregularity. (And someone should be accountable and compelled to look at the job file)

  • People: As with most things in the operation, our people can be the most important. With the right tools, training/education, and culture, the team can be the best flagging system out there.
    • Consistency in using flags: Flags should create action consistently when they present themselves.
    • Praise and encourage flagging with constructive communications and the collaboration of solutions.

Next time something goes off track, consider the systems and culture. Flags help us better proactively manage desired results.

Happy Restoring Success.

https://www.randrmagonline.com