March, 2018 | iRestore Restoration Software

Photos: A Critical Component of File Documentation

industry tips, restoration management, restoration management software


Photos are an important part of file maintenance for a variety of reasons. They are used as communication and reporting tools while also protecting your company’s interest. Specifically, the management of your photos within your operation affect the following:

Building Relationships:

  • With Insurance Carriers and Adjusters: Well organized photographs submitted in conjunction with your estimate will help you build relationships with the carriers and adjusters that you are working with. Read more hereBuilding Relationships with Adjusters.

  • With Insurance Agents and Other Interested Parties: By utilizing photos to communicate job progress and incorporate within reports, you will impress those you are working with on current jobs and you may have the opportunity to build long term relationships for the future.
  • Through Marketing and Social Media: The saying, “A picture tells a thousand words” still holds true and is more important than ever. Encourage your entire team to takes photos of their work and the team in action. Social Media, newsletters, blogs, presentations, and general marketing materials all look better with great pictures that will help engage potential customers.

Protect Your Team and Company:

  • When used properly as supporting documentation, photos may help you get your estimates approved and paid faster.
  • Taking thorough photos of pre-existing conditions of both the structure and contents help protect your team and company.
  • Photograph general conditions and other factors that may affect the delivery of your services. For example, an open window on a hot humid day may affect your drying progress.

Properly Label Photos:
The following is a list of photos to consider making part of your protocol.

  • Affected Areas
  • Cause of Loss
  • Daily Equipment
  • Daily Meter Readings
  • Debris Removal
  • Debris in Dumpster / Truck
  • Front Risk (Structure)
  • General Conditions and Other Meaningful Photos
  • Job Progress
  • Post Project
  • Pre-existing Conditions
  • Subrogating Factors (If Applicable)

Photos have become an important component of restoration management. It can be cumbersome and have an administrative consequence. iRestore was designed to accommodate and help you manage all of your job-related photos.

VP of Operations

Progressing Forward: The Future of iRestore

iRestore has joined forces with Ted and Lisa Lavender of Restoration Technical Institute, a leading restoration industry training center.

Meet the Lavenders:

irestore, restoration management, restoration management software

We are thrilled to have the opportunity to partner with Ryan Smith, founder and CEO of iRestore, and you, the restorers who have given Ryan the inspiration to develop and grow iRestore as we know it today. Learn more about how we met Ryan, our beliefs, and our vision for iRestore here.

In 2000, we founded Berks Fire Water Restorations, Inc., which is now a large regional firm with over 60 restoration professionals. We found great success as we grew with a dedicated team that thrived with the opportunity to learn, train, and operate in a company with a solid set of values, a vision, and leadership. We wore all the hats, we grew, and we passed along torches.

As we grew as a restoration company, so did our passion for training. In 2012, we founded the Restoration Technical Institute where we believe in inspiring happiness, pride, and innovation in other industry professionals. Learn more about us and the entire Restoration Technical Institute team here. Our team is ready to help you succeed in any way we can.

We look forward to working with you. The future of iRestore is bright.

Very Truly Yours,
Ted and Lisa Lavender

Introducing You To The New and Improved iRestore

Where did our new tagline “Powering your Vision, Values & Leadership” come from? At iRestore, we believe in being your complete solution to operating your restoration company effectively and efficiently. We are a user-friendly tool that serves your company by serving the individuals and the team while supporting excellence in service. However, true success comes from the Vision, Values, and Leadership within your organization. We provide the system and support through our software that is designed by restorers for restorers. We will help you in “Powering your Vision, Values & Leadership.” Learn more about our thoughts on core and shared values by reading my Restoration & Remediation article “Restoring Success: Core and Shared Values.” You can find all of my monthly Restoring Success articles here.

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The Concept of Core and Shared Values

Whether your organization has them or not, they exist. You may have to dig a little and reflect. If you are a new company, this may seem like a fruitless task, but there is no better time than when you are starting out and beginning to build the organization to develop a set of shared values. If you know what they are but don’t have them in writing, take a time out and get them down on paper.

Your shared values can define who you are as a company – it’s your personality and can serve as a compass as you grow. They should be shared with prospective new employees so they know the values of the company, and they should be reviewed and chanted as a team in your company meetings so that they are always the part of each person delivering your service.

If you do not have a set of shared values yet, here is a little help to get you started:

1. Maintain a positive and open work environment by providing honest and constructive feedback on job performance.

2. Be sensitive and responsive to the needs of the communities where we live and do business.

3. Take pride in your presentation and professionalism as a company.

4. Aggressively seek opportunities to grow and improve your business.

Around 10 statements that reflect your values as an organization can serve you well for years to come. Make it your own.

Of course, it’s easy to just put these values on paper. The challenging part comes when you have to ask yourself if the values are truly being reflected in the day-to-day operations of your business.

We have all heard the saying “it starts at the top.” To make your shared values align with your operations, it starts with the leadership. Owners and managers should start with themselves and behaviors should be reflective of your company values. Hold each other accountable to shared values. Acting contrary to a shared value is very harmful to an organization and those acting contrary need to be held accountable. Conversely, reward those who live by the values.

Schedule a demo today, and see how this affordable software solution can help you operate your restoration company!

Best wishes for your success.

iRestore Vice President of Operations